Currently testing Sophos 9.7, I've setup a CID to be available over HTTP, published through MS Forefront TMG.
It has been working fine for almost a month, but suddenly my test "remote" client returned errors.
In short:
- The client finds the remote CID to be corrupted ("CIDSYNC_E_RCIDERROR (Remote CID is corrupted.) "
- It then starts to look for the "/catalogue/sdds.esc97.xml " file, which does not exist
- Sophos update fails
Interestingly enough, this only happens when downloading through the Forefront TMG: when connecting to the same resource (i.e.: updates.domain.local), there is no problem.
The remote client's log reads:
Trace(2011-Sep-02 10:22:31): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {E17FE03B-0501-4aaa-BC69-0129D965F311}
Trace(2011-Sep-02 10:22:31): CIDUpdateLocation::SyncProduct - Updating Product: SAVXP
Trace(2011-Sep-02 10:22:31): CIDUpdate(SyncProduct.Start): SAVXP, http://updates.domain.com/antivirus/xp/
Trace(2011-Sep-02 10:22:31): CIDUpdateLocation::Sync - Updating from http CID: http://updates.domain.com/antivirus/xp/savxp
Trace(2011-Sep-02 10:22:31): CIDSync(CidSyncMessage):
Trace(2011-Sep-02 10:22:33): CIDSync(CidSyncMessage): svf.xml
Trace(2011-Sep-02 10:22:33): CIDSyncCallback, SynchronisationTerminated - Code = -2147217663
Trace(2011-Sep-02 10:22:33): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\savxp.map
Trace(2011-Sep-02 10:22:33): CIDUpdateLocation::SyncProduct: Failed to update product (SAVXP) from "http://updates.domain.com/antivirus/xp/", Error is :CIDSYNC_E_RCIDERROR (Remote CID is corrupted.)
Trace(2011-Sep-02 10:22:33): CIDUpdate(CIDDownloadFailed): SAVXP, http://updates.domain.com/antivirus/xp/
Trace(2011-Sep-02 10:22:34): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0
Trace(2011-Sep-02 10:22:34): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0
Trace(2011-Sep-02 10:22:34): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Started:
Trace(2011-Sep-02 10:22:34): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, creating update location
Trace(2011-Sep-02 10:22:34): Path to decode files to: C:\Windows\TEMP\sophos_autoupdate1.dir\1314951754
Trace(2011-Sep-02 10:22:34): Using top level catalogue sdds.esc97
Trace(2011-Sep-02 10:22:34): SDDSUpdateLocation, constructor start
Trace(2011-Sep-02 10:22:34): locConfig.m_server = http://updates.domain.com/antivirus/xp/
Trace(2011-Sep-02 10:22:34): Calling check on source.m_address.m_path = http://updates.domain.com/antivirus/xp/
Trace(2011-Sep-02 10:22:34): Calling package_source_init
Trace(2011-Sep-02 10:22:34): Creating package source to represent parent
Trace(2011-Sep-02 10:22:34): Create package source to represent local cache
Trace(2011-Sep-02 10:22:34): SDDSUpdateLocation::Constructor finished
Trace(2011-Sep-02 10:22:34): TrySyncProduct, Calling BeginSync
Trace(2011-Sep-02 10:22:34): SDDSUpdateLocation caught exception from BeginSync: Cannot create stream http://updates.domain.com/antivirus/xp/catalogue/sdds.esc97.xml GetLastError returned 0
Trace(2011-Sep-02 10:22:34): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Ended - 0
Is there anyone who can provide me any details on the "CIDSYNC_E_RCIDERROR " error and the "catalogue/sdds.esc97.xml " file?
Thank you very much!
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