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Errors when performing AV scan's on servers

sjc85

Hi All,

I am posting here as I'm receiving various errors when scanning a number of different servers with the Sophos AV product.

We are currently running v9.7 of the Endpoint Security and control client and v4.7.0.13 of the Enterprise Console.

Here is a few of the messages we are encountering:

Scanning "E:\R-Share\Users\Conf\System Volume Information\{39628db7-4338-11e1-ade8-00155d031709}{3808876b-c176-4e48-b7ae-04046e6cc752}" returned SAV Interface error 0xa0040210: The file could not be accessed.

Scanning "E:\pagefile.sys" returned SAV Interface error 0xa0040210: The file could not be accessed.

Scanning "C:\RECYCLER\S-1-5-21-2025429265-1284227242-839522115-11938\Dc14931" returned SAV Interface error 0xa004021a: Sophos Anti-Virus could not proceed, the file was corrupted.

I am loathe to exclude these files in case an infection is missed.  Any ideas on what could be causing this and how it could be resolved?

In case you're wondering, the server's being scanned are predominantly Windows 2008 Server (Enterprise and Standard), 2003 Server standard and Windows 2000 server.

Any help is appreciated.

:22193


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    I've also had this similar issue, so you're definitely not alone. I however have not found a good fix. I "Acknowledge" them manually when they pop up, but then they just show right back up again.

    I'll keep you posted if I am able to find any information

    :22211
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    I've also had this similar issue, so you're definitely not alone. I however have not found a good fix. I "Acknowledge" them manually when they pop up, but then they just show right back up again.

    I'll keep you posted if I am able to find any information

    :22211
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