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Sophos is killing my CPU!!!! What is with this software??

carrspaints

S'truth, I am at my wits end with this software - Sophos Endpoint Security. My company have this installed on all of our systems, including my laptop.I often find my laptop completely unuseable because this software is sucking my CPU dry. I have opened up Sophos to see i9f I can either suspend, change date/time of any virus scans, or simply to delete this. I cannot find any options available.

When this thing starts operating, a number f processes start up that literally choke my laptop for hours on en. One of the processes is something called SatServe but there are others bthat seem to be connected to this software.

Can annyone help me with this please, I am absolutely fed up with this software - it is supposed to prevent viruses but instead acts like one. Terrible software.

:15263


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    Hi,

    I would suggest that the problem is either:

    1. SAV is configured to scan all files and maybe also scan inside archive files.  Essentially it's a configuration issue in SAV.  Can you return the scan settings to the defaults and see how it behaves then?  I would suggest you may need to speak to your Sophos administrator so they can inspect the policy they have defined for the clients.  Just check they haven't turned everything on in the on-access settings.

    2. There is another AV product on the machine or something similar in behaviour.  So essentially a conflict.

    3. They have scheduled a scheduled scan with maybe inappropriate settings.  For Windows Vista+ clients you can also set the option for the scan to yield to other tasks.  "run scan at lower priority".  This might be worth setting if it applies and the problem you see is in part due to a scheduled scan.

    I would suggest checking the default scanning settings first and if that doesn't help call Support they should fix it in no time.  

    I assume the process is SAVService.exe, this is the Sophos process that essentialyl performs the scanning so if either of the above are true that would be the process that would be consuming the resources, most likely CPU.

    Regards,

    Jak

    :15273
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  • 0

    Hi,

    I would suggest that the problem is either:

    1. SAV is configured to scan all files and maybe also scan inside archive files.  Essentially it's a configuration issue in SAV.  Can you return the scan settings to the defaults and see how it behaves then?  I would suggest you may need to speak to your Sophos administrator so they can inspect the policy they have defined for the clients.  Just check they haven't turned everything on in the on-access settings.

    2. There is another AV product on the machine or something similar in behaviour.  So essentially a conflict.

    3. They have scheduled a scheduled scan with maybe inappropriate settings.  For Windows Vista+ clients you can also set the option for the scan to yield to other tasks.  "run scan at lower priority".  This might be worth setting if it applies and the problem you see is in part due to a scheduled scan.

    I would suggest checking the default scanning settings first and if that doesn't help call Support they should fix it in no time.  

    I assume the process is SAVService.exe, this is the Sophos process that essentialyl performs the scanning so if either of the above are true that would be the process that would be consuming the resources, most likely CPU.

    Regards,

    Jak

    :15273
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