Hello
New installation of Sophos Enterprise Console 4.7.0.13. The server was previously a member of a different domain with a different Management Server. This server has never been a mangement server before. Had some problems installing where it wouldn't create the SQL Database, but following Sophos knowledgebase articles, the database is installed and check okay as per their recommendations.
After opening Enterprise Console, I get a diaglogue box Waiting for Sophos Update Manager to register. I've followed all of the obvious knowledgebase articles I could find (restarting server, services etc), and all of the Forum posts I could find (which mainly relate to proxys).
We don't have a proxy and we only have a simple router based firewall, with no outbound ports blocked. I can browse to the update server addresses and get the 'it works' messages. There aren't any errors in the Windows event logs. I've tried running the SUM installation and ran the repair. I've contacted Sophos support and followed their recommendations but responses are slowing down so I don't think they know what's wrong.
Does anyone have any suggestions to offer? Which error log should I be working with? I've looked at C:\Documents and Settings\All Users\Application Data\Sophos\Update Manager\Logs but there aren't any obvious errors.
Any help appreciated. Thanks.
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