Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 12 replies
  • Subscribers 1 subscriber
  • Views 15154 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Sophos won't install

jamesd3rd

I'm unable to install v9.7 of Endpoint protection.  I don't understnad the various log files so I'm hoping someone here can make sense of them.  Also there is no Sophos Anti-Virus sub-directory created in the c:\program files\sophos directory and the UI won't launch.

The Install log is much too long to post.

The Custom Actions log:

2012-09-20 21:38:59 Starting competitor detection...
2012-09-20 21:38:59 Enumerating competitor uninstall keys...
2012-09-20 21:38:59 PROCESSOR_ARCHITECTURE environment variable is: x86
2012-09-20 21:39:03 Boot driver: not installed.
2012-09-20 21:39:03 Setting class filter present property to: 0
2012-09-20 21:39:04 PROCESSOR_ARCHITECTURE environment variable is: x86
2012-09-20 21:39:09 Unable to create an instance of ComponentManager - SystemInformation will not be informed of the update
2012-09-20 21:39:09 CloseSavMainWindow: failed to open Software\Sophos\SAVUI 2
2012-09-20 21:39:09 RestoreMovedFiles(): Unexpected error 0x00000003 when looking for temporary files
2012-09-20 21:39:12 Unable to create an instance of ComponentManager - SystemInformation cannot be informed of end of update

:32023


This thread was automatically locked due to age.
Parents
  • 0

    Hello James

    jamesd3rd wrote:

    CustomActionSchedule(Action=SwiService_dereg.11DACB83_28A7_4FA6_AF5B_C006E340C101,ActionType=1058,Source=C:\Program Files\Sophos\Sophos Anti-Virus\Web Intelligence\,Target="C:\Program Files\Sophos\Sophos Anti-Virus\Web Intelligence\swi_service.exe" /unregisterService,)

    MSI (s) (E0:68) [08:44:26:231]: Note: 1: 1721 2: SwiService_dereg.11DACB83_28A7_4FA6_AF5B_C006E340C101 3: C:\Program Files\Sophos\Sophos Anti-Virus\Web Intelligence\ 4: "C:\Program Files\Sophos\Sophos Anti-Virus\Web Intelligence\swi_service.exe" /unregisterService
    MSI (s) (E0:68) [08:44:26:231]: Product: Sophos Anti-Virus -- Error 1721.There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor. Action: SwiService_dereg.11DACB83_28A7_4FA6_AF5B_C006E340C101, location: C:\Program Files\Sophos\Sophos Anti-Virus\Web Intelligence\, command: "C:\Program Files\Sophos\Sophos Anti-Virus\Web Intelligence\swi_service.exe" /unregisterService

    MSI (s) (E0:68) [08:44:26:231]: User policy value 'DisableRollback' is 0
    MSI (s) (E0:68) [08:44:26:231]: Machine policy value 'DisableRollback' is 0
    Action ended 8:44:26: InstallFinalize. Return value 3.

    Does the swi_service.exe exist? If not copy it  from either the AutoUpdate cache (if it exists) or another machine. This could do it.

    Christian

    :32525
Reply
  • 0

    Hello James

    jamesd3rd wrote:

    CustomActionSchedule(Action=SwiService_dereg.11DACB83_28A7_4FA6_AF5B_C006E340C101,ActionType=1058,Source=C:\Program Files\Sophos\Sophos Anti-Virus\Web Intelligence\,Target="C:\Program Files\Sophos\Sophos Anti-Virus\Web Intelligence\swi_service.exe" /unregisterService,)

    MSI (s) (E0:68) [08:44:26:231]: Note: 1: 1721 2: SwiService_dereg.11DACB83_28A7_4FA6_AF5B_C006E340C101 3: C:\Program Files\Sophos\Sophos Anti-Virus\Web Intelligence\ 4: "C:\Program Files\Sophos\Sophos Anti-Virus\Web Intelligence\swi_service.exe" /unregisterService
    MSI (s) (E0:68) [08:44:26:231]: Product: Sophos Anti-Virus -- Error 1721.There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor. Action: SwiService_dereg.11DACB83_28A7_4FA6_AF5B_C006E340C101, location: C:\Program Files\Sophos\Sophos Anti-Virus\Web Intelligence\, command: "C:\Program Files\Sophos\Sophos Anti-Virus\Web Intelligence\swi_service.exe" /unregisterService

    MSI (s) (E0:68) [08:44:26:231]: User policy value 'DisableRollback' is 0
    MSI (s) (E0:68) [08:44:26:231]: Machine policy value 'DisableRollback' is 0
    Action ended 8:44:26: InstallFinalize. Return value 3.

    Does the swi_service.exe exist? If not copy it  from either the AutoUpdate cache (if it exists) or another machine. This could do it.

    Christian

    :32525
Children
No Data