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Sophos won't install

jamesd3rd

I'm unable to install v9.7 of Endpoint protection.  I don't understnad the various log files so I'm hoping someone here can make sense of them.  Also there is no Sophos Anti-Virus sub-directory created in the c:\program files\sophos directory and the UI won't launch.

The Install log is much too long to post.

The Custom Actions log:

2012-09-20 21:38:59 Starting competitor detection...
2012-09-20 21:38:59 Enumerating competitor uninstall keys...
2012-09-20 21:38:59 PROCESSOR_ARCHITECTURE environment variable is: x86
2012-09-20 21:39:03 Boot driver: not installed.
2012-09-20 21:39:03 Setting class filter present property to: 0
2012-09-20 21:39:04 PROCESSOR_ARCHITECTURE environment variable is: x86
2012-09-20 21:39:09 Unable to create an instance of ComponentManager - SystemInformation will not be informed of the update
2012-09-20 21:39:09 CloseSavMainWindow: failed to open Software\Sophos\SAVUI 2
2012-09-20 21:39:09 RestoreMovedFiles(): Unexpected error 0x00000003 when looking for temporary files
2012-09-20 21:39:12 Unable to create an instance of ComponentManager - SystemInformation cannot be informed of end of update

:32023


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    MawfTech wrote:

    ah yes, but it looks like from your log, it's calling this package to uninstall before installing the next package. So just placing a copy of the package in the appropriate location might let it get through this stage.

    Matt

    Where in the log file is that identified.  It's all so cryptic to me.

    So maybe I can copy the entire Sophos directory from a functioning system with the same OS and fool it into thinking it has the necessary items?

    :32501
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  • 0
    MawfTech wrote:

    ah yes, but it looks like from your log, it's calling this package to uninstall before installing the next package. So just placing a copy of the package in the appropriate location might let it get through this stage.

    Matt

    Where in the log file is that identified.  It's all so cryptic to me.

    So maybe I can copy the entire Sophos directory from a functioning system with the same OS and fool it into thinking it has the necessary items?

    :32501
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