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Sophos won't install

jamesd3rd

I'm unable to install v9.7 of Endpoint protection.  I don't understnad the various log files so I'm hoping someone here can make sense of them.  Also there is no Sophos Anti-Virus sub-directory created in the c:\program files\sophos directory and the UI won't launch.

The Install log is much too long to post.

The Custom Actions log:

2012-09-20 21:38:59 Starting competitor detection...
2012-09-20 21:38:59 Enumerating competitor uninstall keys...
2012-09-20 21:38:59 PROCESSOR_ARCHITECTURE environment variable is: x86
2012-09-20 21:39:03 Boot driver: not installed.
2012-09-20 21:39:03 Setting class filter present property to: 0
2012-09-20 21:39:04 PROCESSOR_ARCHITECTURE environment variable is: x86
2012-09-20 21:39:09 Unable to create an instance of ComponentManager - SystemInformation will not be informed of the update
2012-09-20 21:39:09 CloseSavMainWindow: failed to open Software\Sophos\SAVUI 2
2012-09-20 21:39:09 RestoreMovedFiles(): Unexpected error 0x00000003 when looking for temporary files
2012-09-20 21:39:12 Unable to create an instance of ComponentManager - SystemInformation cannot be informed of end of update

:32023


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  • 0
    MawfTech wrote:

    Have you seen this article: http://www.sophos.com/en-us/support/knowledgebase/117014.aspx?

    Might fix this issue James.

    Matt

    That's not a practical solution because we don't maintain the Sophos server.  It's maintained by the organization the provides various internet services. I have no access to the update share. I downloaded the same installer on another computer and it ran just fine.  I guess I could try downloading it again.  There have been times when the self-extracting file didn't download right.  I'm not sure if it will resolve anything because I also tried installing it using a SAV9x install package and got the same result.

    :32469
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  • 0
    MawfTech wrote:

    Have you seen this article: http://www.sophos.com/en-us/support/knowledgebase/117014.aspx?

    Might fix this issue James.

    Matt

    That's not a practical solution because we don't maintain the Sophos server.  It's maintained by the organization the provides various internet services. I have no access to the update share. I downloaded the same installer on another computer and it ran just fine.  I guess I could try downloading it again.  There have been times when the self-extracting file didn't download right.  I'm not sure if it will resolve anything because I also tried installing it using a SAV9x install package and got the same result.

    :32469
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