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"The specified credentials are invalid" Enterprise console 5.1

helpdesk-eric

Hi,

I have been searching documentation, havent found anything relevant yet. Here's the scenario:

main location, has sophos server - domain1.local

remote location, vpn working - domain2.com

firewall at both sites set to allow all VPN traffic (vpn-vpn, vpn-lan, lan-vpn)

From the Enterprise console here at main site, I can discover Computers by IP and find the PC's at remote location.

When I right-click and choose "Protect Computer", it gives me the error in the title of this post "The specified credentials are invalid".

I know I am putting in the right creds, have copy/pasted, typed real slow, tried diff variations - domain2\administrator, domain2.com\administrator, etc

I just get the same error no matter what.

Is this happening because I am doing it from machine joined to domain1.local ?

pls hlp!
I've searched for the error message on the sophos site, and not been able to find anything so far.

:35247


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    Hello helpdesk-eric,

    in addition to have administrative rights on the target computer the account you specify must be allowed to log on locally to the management server (as the Management Server service runs as local system it has to impersonate a user to be able to access a network resource) and to access the CID (connect from the target to the server hosting the CID) in order to run setup.exe. If there is no trust between domain1 and domain2 then domain2\administrator probably doesn't have the required rights.

    Christian

    :35253
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  • 0

    Hello helpdesk-eric,

    in addition to have administrative rights on the target computer the account you specify must be allowed to log on locally to the management server (as the Management Server service runs as local system it has to impersonate a user to be able to access a network resource) and to access the CID (connect from the target to the server hosting the CID) in order to run setup.exe. If there is no trust between domain1 and domain2 then domain2\administrator probably doesn't have the required rights.

    Christian

    :35253
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