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Some Update Managers not updating

Sys_Engineer

Hi all,

We have one Sophos Enterprise Console server and one Sophos Message Router server on site. All the clients have a SUM server on site. Some of these SUM's don't appear to be reporting in, although there is no error. Please note that some of them are working fine.

Our setup:

Local: ( SOPHOS > SOPHOSMR ) - INTERNET - ( CLIENT 1 SUM ---- Client 1 PCs )

Ports 8192/8194/80 are open and telnet works.

LogViewer.exe doesn't show any errors on either server.

Windows Event viewer doesn't show any errors either.

This all started on the day we pushed out the Sophos 10 update and upgraded to Enterprise Console 5. (10th Feb, as per pic below)

http://imageshack.us/f/842/updatemanagers.jpg/

Thanks for any help.

:22387


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    Hi Christian,

    Yes, all the SUMs/PCs use the same relay. Some work and some don't.

    Sometimes they show disconnected and at other times connected but the Last Message time is always stuck on the 10th of Feb. I really cannot see any difference between the ones connecting and the ones that don't.

    Thanks again.

    :22569
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  • 0

    Hi Christian,

    Yes, all the SUMs/PCs use the same relay. Some work and some don't.

    Sometimes they show disconnected and at other times connected but the Last Message time is always stuck on the 10th of Feb. I really cannot see any difference between the ones connecting and the ones that don't.

    Thanks again.

    :22569
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