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Some Update Managers not updating

Sys_Engineer

Hi all,

We have one Sophos Enterprise Console server and one Sophos Message Router server on site. All the clients have a SUM server on site. Some of these SUM's don't appear to be reporting in, although there is no error. Please note that some of them are working fine.

Our setup:

Local: ( SOPHOS > SOPHOSMR ) - INTERNET - ( CLIENT 1 SUM ---- Client 1 PCs )

Ports 8192/8194/80 are open and telnet works.

LogViewer.exe doesn't show any errors on either server.

Windows Event viewer doesn't show any errors either.

This all started on the day we pushed out the Sophos 10 update and upgraded to Enterprise Console 5. (10th Feb, as per pic below)

http://imageshack.us/f/842/updatemanagers.jpg/

Thanks for any help.

:22387


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  • 0

    Sorry, didn't read your post carefully.

    So the SUMs are now connected but still don't show the correct status (and a current Last Message time)? Apart from trying to track the messages sent by the SUM(s) going to through the relay and their arrival on the server (as already mentioned) - are the failing SUMs using the same relay (and do others use this too)? Are other clients using this relay and report correctly? As the router logon seems to get through timely I don't think it's a backlog. I still suspect that the messages are not accepted by the management server for some reason.

    Christian

    :22549
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  • 0

    Sorry, didn't read your post carefully.

    So the SUMs are now connected but still don't show the correct status (and a current Last Message time)? Apart from trying to track the messages sent by the SUM(s) going to through the relay and their arrival on the server (as already mentioned) - are the failing SUMs using the same relay (and do others use this too)? Are other clients using this relay and report correctly? As the router logon seems to get through timely I don't think it's a backlog. I still suspect that the messages are not accepted by the management server for some reason.

    Christian

    :22549
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