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Some Update Managers not updating

Sys_Engineer

Hi all,

We have one Sophos Enterprise Console server and one Sophos Message Router server on site. All the clients have a SUM server on site. Some of these SUM's don't appear to be reporting in, although there is no error. Please note that some of them are working fine.

Our setup:

Local: ( SOPHOS > SOPHOSMR ) - INTERNET - ( CLIENT 1 SUM ---- Client 1 PCs )

Ports 8192/8194/80 are open and telnet works.

LogViewer.exe doesn't show any errors on either server.

Windows Event viewer doesn't show any errors either.

This all started on the day we pushed out the Sophos 10 update and upgraded to Enterprise Console 5. (10th Feb, as per pic below)

http://imageshack.us/f/842/updatemanagers.jpg/

Thanks for any help.

:22387


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  • 0

    Hi Guys,

    Thanks for the replies. I came in this morning and the server (remat2k3) is showing as 'online' on the console, not sure how or why because I didn't change anything. The same thing is true for another SUM. Although the 'last message time' and 'up to date' status still shows 10th Feb.

    These are the router logs from the Enterprise Console server. So it looks like it is reporting in.

    01.03.2012 05:21:18 1610 I Routing to EM: id=014E507E, origin=Router$SophosMR:72015.Router$REMAT2K3:9004.Agent, dest=EM, type=EM-EntityEvent
    01.03.2012 05:21:18 1680 I Sent message (id=014E507E) to EM
    01.03.2012 05:21:38 1610 I Routing to EM: id=014E5092, origin=Router$SophosMR:72015.Router$REMAT2K3:9004.Agent, dest=EM, type=EM-GetStatus-Reply
    01.03.2012 05:21:38 0DA0 I Sent message (id=014E5092) to EM

    01.03.2012 05:22:02 1610 I Routing to EM: id=014E50AA, origin=Router$SophosMR:72015.Router$REMAT2K3:9004.Agent, dest=EM, type=EM-EntityEvent
    01.03.2012 05:22:02 0458 I Sent message (id=014E50AA) to EM
    01.03.2012 05:22:22 1610 I Routing to EM: id=014E50BE, origin=Router$SophosMR:72015.Router$REMAT2K3:9004.Agent, dest=EM, type=EM-GetStatus-Reply
    01.03.2012 05:22:22 08A8 I Sent message (id=014E50BE) to EM

    01.03.2012 05:31:06 1610 I Routing to EM: id=014E52C9, origin=Router$SophosMR:72015.Router$REMAT2K3:9004.Agent, dest=EM, type=EM-GetStatus-Reply
    01.03.2012 05:31:06 08A8 I Sent message (id=014E52C9) to EM

    I'm stumped by this whole thing :S

    :22453
Reply
  • 0

    Hi Guys,

    Thanks for the replies. I came in this morning and the server (remat2k3) is showing as 'online' on the console, not sure how or why because I didn't change anything. The same thing is true for another SUM. Although the 'last message time' and 'up to date' status still shows 10th Feb.

    These are the router logs from the Enterprise Console server. So it looks like it is reporting in.

    01.03.2012 05:21:18 1610 I Routing to EM: id=014E507E, origin=Router$SophosMR:72015.Router$REMAT2K3:9004.Agent, dest=EM, type=EM-EntityEvent
    01.03.2012 05:21:18 1680 I Sent message (id=014E507E) to EM
    01.03.2012 05:21:38 1610 I Routing to EM: id=014E5092, origin=Router$SophosMR:72015.Router$REMAT2K3:9004.Agent, dest=EM, type=EM-GetStatus-Reply
    01.03.2012 05:21:38 0DA0 I Sent message (id=014E5092) to EM

    01.03.2012 05:22:02 1610 I Routing to EM: id=014E50AA, origin=Router$SophosMR:72015.Router$REMAT2K3:9004.Agent, dest=EM, type=EM-EntityEvent
    01.03.2012 05:22:02 0458 I Sent message (id=014E50AA) to EM
    01.03.2012 05:22:22 1610 I Routing to EM: id=014E50BE, origin=Router$SophosMR:72015.Router$REMAT2K3:9004.Agent, dest=EM, type=EM-GetStatus-Reply
    01.03.2012 05:22:22 08A8 I Sent message (id=014E50BE) to EM

    01.03.2012 05:31:06 1610 I Routing to EM: id=014E52C9, origin=Router$SophosMR:72015.Router$REMAT2K3:9004.Agent, dest=EM, type=EM-GetStatus-Reply
    01.03.2012 05:31:06 08A8 I Sent message (id=014E52C9) to EM

    I'm stumped by this whole thing :S

    :22453
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