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Some Update Managers not updating

Sys_Engineer

Hi all,

We have one Sophos Enterprise Console server and one Sophos Message Router server on site. All the clients have a SUM server on site. Some of these SUM's don't appear to be reporting in, although there is no error. Please note that some of them are working fine.

Our setup:

Local: ( SOPHOS > SOPHOSMR ) - INTERNET - ( CLIENT 1 SUM ---- Client 1 PCs )

Ports 8192/8194/80 are open and telnet works.

LogViewer.exe doesn't show any errors on either server.

Windows Event viewer doesn't show any errors either.

This all started on the day we pushed out the Sophos 10 update and upgraded to Enterprise Console 5. (10th Feb, as per pic below)

http://imageshack.us/f/842/updatemanagers.jpg/

Thanks for any help.

:22387


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    Hello Gregor,

    Sent message (id=014D337D) to Router$SophosMR:72015

    this looks like the client (SUM) is sending the message upstream to the relay (Jak, what do you think?). If I understand you correctly (SUMs... are also showing as disconnected .... This is temporarily fixed when the server is restarted but soon after it shows disconnected again) the clients (=SUMs) seem to log on to the management server but the last message time is not updated and they disconnect?

    I'd do the following:

    Restart the Message Router on one of the failing SUMs. If it has got as far as sending a message (like the line quoted on top) check the management server's router log. I expect that the logon from this SUM (in your example REMAT2K3) is logged but shortly after that an error is recorded (it should be around the time the message is sent, which might be delayed as it is passed through the message relay).

    Christian

    :22449
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  • 0

    Hello Gregor,

    Sent message (id=014D337D) to Router$SophosMR:72015

    this looks like the client (SUM) is sending the message upstream to the relay (Jak, what do you think?). If I understand you correctly (SUMs... are also showing as disconnected .... This is temporarily fixed when the server is restarted but soon after it shows disconnected again) the clients (=SUMs) seem to log on to the management server but the last message time is not updated and they disconnect?

    I'd do the following:

    Restart the Message Router on one of the failing SUMs. If it has got as far as sending a message (like the line quoted on top) check the management server's router log. I expect that the logon from this SUM (in your example REMAT2K3) is logged but shortly after that an error is recorded (it should be around the time the message is sent, which might be delayed as it is passed through the message relay).

    Christian

    :22449
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