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Some Update Managers not updating

Sys_Engineer

Hi all,

We have one Sophos Enterprise Console server and one Sophos Message Router server on site. All the clients have a SUM server on site. Some of these SUM's don't appear to be reporting in, although there is no error. Please note that some of them are working fine.

Our setup:

Local: ( SOPHOS > SOPHOSMR ) - INTERNET - ( CLIENT 1 SUM ---- Client 1 PCs )

Ports 8192/8194/80 are open and telnet works.

LogViewer.exe doesn't show any errors on either server.

Windows Event viewer doesn't show any errors either.

This all started on the day we pushed out the Sophos 10 update and upgraded to Enterprise Console 5. (10th Feb, as per pic below)

http://imageshack.us/f/842/updatemanagers.jpg/

Thanks for any help.

:22387


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    Hi Jak,

    Appreciate the log explanation.

    sophosmr.lancom.co.nz > is the message relay server

    The server local to the client, remat2k3 in this case, is just configured as a SUM.

    The mrinit.conf file, on all our SUMs, has the following value:

    "ParentRouterAddress"="SOPHOSMR.LANCOM.CO.NZ"

    This is on ones that are working and some that aren't.

    Turns out the Update Managers (SUMs) which are showing the Last Updated date of 10th Feb are also showing as disconnected in the Endpoints view. This is temporarily fixed when the server is restarted but soon after it shows disconnected again.

    Thanks again,

    Gregor

    :22431
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  • 0

    Hi Jak,

    Appreciate the log explanation.

    sophosmr.lancom.co.nz > is the message relay server

    The server local to the client, remat2k3 in this case, is just configured as a SUM.

    The mrinit.conf file, on all our SUMs, has the following value:

    "ParentRouterAddress"="SOPHOSMR.LANCOM.CO.NZ"

    This is on ones that are working and some that aren't.

    Turns out the Update Managers (SUMs) which are showing the Last Updated date of 10th Feb are also showing as disconnected in the Endpoints view. This is temporarily fixed when the server is restarted but soon after it shows disconnected again.

    Thanks again,

    Gregor

    :22431
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