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Some Update Managers not updating

Sys_Engineer

Hi all,

We have one Sophos Enterprise Console server and one Sophos Message Router server on site. All the clients have a SUM server on site. Some of these SUM's don't appear to be reporting in, although there is no error. Please note that some of them are working fine.

Our setup:

Local: ( SOPHOS > SOPHOSMR ) - INTERNET - ( CLIENT 1 SUM ---- Client 1 PCs )

Ports 8192/8194/80 are open and telnet works.

LogViewer.exe doesn't show any errors on either server.

Windows Event viewer doesn't show any errors either.

This all started on the day we pushed out the Sophos 10 update and upgraded to Enterprise Console 5. (10th Feb, as per pic below)

http://imageshack.us/f/842/updatemanagers.jpg/

Thanks for any help.

:22387


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Parents
  • 0

    Hi Christian,

    Thanks for your reply. In 'Endpoint' view the servers show as online but the 'Last Message Time' column shows the 10th Feb, yes. I've looked at the RSM logs on one of the servers but not really sure what a few of the lines mean. I will highlight them below, this is a log from today. I can't paste the whole thing but hopefully this is enough. Thanks again.

    28.02.2012 21:39:12 16A8 I SOF: C:\ProgramData/Sophos/Remote Management System/3/Router/Logs/Router-20120228-083912.log
    28.02.2012 21:39:12 16A8 I Sophos Messaging Router 3.4.0.2209 starting...
    28.02.2012 21:39:12 16A8 I Setting ACE_FD_SETSIZE to 138
    28.02.2012 21:39:12 16A8 I Initializing CORBA...
    28.02.2012 21:39:12 16A8 I Setting connection cache limit to 10
    28.02.2012 21:39:12 16A8 I Creating ORB runner with 4 threads
    28.02.2012 21:39:12 16A8 I This computer is part of the domain REMAT
    28.02.2012 21:39:12 16A8 E ACE_DLL::open failed for TAO_ImR_Client: Error: check log for details.
    28.02.2012 21:39:12 16A8 E Unable to find service: ImR_Client_Adapter
    28.02.2012 21:39:12 16A8 I This router's IOR:
    IOR:010000002600000049444c3a536f70686f734d6573736167696e672f4d657373616765526f757465723a312e300000000100000000000000a0000000010102000e0000003139322e3136382e322e3235300001204100000014010f004e5550000000210000000001000000526f6f74504f4100526f7574657250657273697374656e740003000000010000004d657373616765526f7574657200000003000000000000000800000001002200004f41540100000014000000010022000100010000000000090101000000000014000000080000000100a60086000220
    28.02.2012 21:39:12 16A8 I Successfully validated this router's IOR
    28.02.2012 21:39:12 16A8 I Reading router table file
    28.02.2012 21:39:12 16A8 I Host name: REMAT2K3
    28.02.2012 21:39:12 16A8 I Local IP addresses: 192.168.2.250
    28.02.2012 21:39:12 16A8 I Resolved name: REMAT2K3.Remat.local
    28.02.2012 21:39:12 16A8 I Resolved alias/es:
    28.02.2012 21:39:12 16A8 I Resolved IP addresses: 192.168.2.250
    28.02.2012 21:39:12 16A8 I Resolved reverse names/aliases: REMAT2K3.Remat.local
    28.02.2012 21:39:12 16A8 I Waiting for messages...
    28.02.2012 21:39:12 1700 I Getting parent router IOR from SOPHOSMR.LANCOM.CO.NZ:8192
    28.02.2012 21:39:12 16A8 I RouterSystemCheck::onInfoPortsUsed() - number of user ports 28, max number of user ports 59530
    28.02.2012 21:39:13 1700 I Received parent router's IOR:
    IOR:010000002600000049444c3a536f70686f734d6573736167696e672f4d657373616765526f757465723a312e300000000100000000000000a80000000101020016000000736f70686f736d722e6c616e636f6d2e636f2e6e7a0001204100000014010f004e5550000000210000000001000000526f6f74504f4100526f7574657250657273697374656e740003000000010000004d657373616765526f757465720000000300000000000000080000000100af00004f415401000000140000000100af000100010000000000090101000000000014000000080000000100a60086000220
    28.02.2012 21:39:13 1700 I Successfully validated parent router's IOR
    28.02.2012 21:39:13 1700 I Accessing parent
    28.02.2012 21:39:13 1700 I Parent is Router$SophosMR:72015
    28.02.2012 21:39:13 1700 I RouterTableEntry::LogonToParentRouter() - logging on as active consumer
    28.02.2012 21:39:13 1700 I RouterTableEntry state (router, logging on): Router$SophosMR:72015 is passive consumer, passive supplier
    28.02.2012 21:39:13 1700 I Logged on to parent router as Router$REMAT2K3:9004
    28.02.2012 21:39:13 1700 I This computer is part of the domain REMAT
    28.02.2012 21:39:23 16C0 I Client::LogonPushPush() successfully called back to client
    28.02.2012 21:39:23 16C0 I Logged on Agent as a client
    28.02.2012 21:39:23 16F0 I Routing to Agent: id=034C92BB, origin=Router$REMAT2K3:9004, dest=Router$REMAT2K3:9004.Agent, type=EM-ClientLogon
    28.02.2012 21:39:23 16EC I Sent message (id=034C92BB) to Agent
    28.02.2012 21:39:25 16F0 I Received message for this router
    28.02.2012 21:39:25 16F0 I EM-NotifyClientUpdates originator Router$REMAT2K3:9004.Agent
    28.02.2012 21:39:25 16F0 I Received message for this router
    28.02.2012 21:39:25 16F0 I EM-GetClientStatus EMLib originator Router$REMAT2K3:9004.Agent
    28.02.2012 21:39:25 16F0 I Routing to Agent: id=054C92BD, origin=Router$REMAT2K3:9004, dest=Router$REMAT2K3:9004.Agent, type=EM-NotifyClientUpdates-Reply
    28.02.2012 21:39:25 16F0 I Routing to Agent: id=074C92BD, origin=Router$REMAT2K3:9004, dest=Router$REMAT2K3:9004.Agent, type=EM-GetClientStatus-Reply
    28.02.2012 21:39:25 16E4 I Sent message (id=054C92BD) to Agent
    28.02.2012 21:39:25 16E4 I Sent message (id=074C92BD) to Agent

    < text omitted >
    29.02.2012 08:30:20 16EC I Sent message (id=014D2B4C) to Router$SophosMR:72015
    29.02.2012 08:39:14 16A8 I RouterSystemCheck::onInfoPortsUsed() - number of user ports 52, max number of user ports 59530
    29.02.2012 08:58:14 170C I Host IP Addresses have changed
    29.02.2012 08:58:14 16A8 I Shutting down...
    29.02.2012 08:58:15 16A8 I Writing router table file
    29.02.2012 08:58:15 16A8 I Setting connection cache limit to 10
    29.02.2012 08:58:15 16A8 I Creating ORB runner with 4 threads
    29.02.2012 08:58:15 16A8 I This computer is part of the domain REMAT
    29.02.2012 08:58:15 16A8 E ACE_DLL::open failed for TAO_ImR_Client: Error: check log for details.
    29.02.2012 08:58:15 16A8 E Unable to find service: ImR_Client_Adapter
    29.02.2012 08:58:15 16A8 I This router's IOR:
    IOR: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
    29.02.2012 08:58:15 16A8 I Successfully validated this router's IOR
    29.02.2012 08:58:15 16A8 I Reading router table file
    29.02.2012 08:58:15 16A8 I Host name: REMAT2K3
    29.02.2012 08:58:15 16A8 I Local IP addresses: 192.168.2.29 192.168.2.250
    29.02.2012 08:58:15 16A8 I Resolved name: REMAT2K3.Remat.local
    29.02.2012 08:58:15 16A8 I Resolved alias/es:
    29.02.2012 08:58:15 16A8 I Resolved IP addresses: 192.168.2.29 192.168.2.250
    29.02.2012 08:58:15 16A8 I Resolved reverse names/aliases: REMAT2K3.Remat.local
    29.02.2012 08:58:15 16A8 I Waiting for messages...
    29.02.2012 08:58:15 3BEC I Getting parent router IOR from SOPHOSMR.LANCOM.CO.NZ:8192
    29.02.2012 08:58:15 3BEC I Received parent router's IOR:
    IOR:010000002600000049444c3a536f70686f734d6573736167696e672f4d657373616765526f757465723a312e300000000100000000000000a80000000101020016000000736f70686f736d722e6c616e636f6d2e636f2e6e7a0001204100000014010f004e5550000000210000000001000000526f6f74504f4100526f7574657250657273697374656e740003000000010000004d657373616765526f757465720000000300000000000000080000000100af00004f415401000000140000000100af000100010000000000090101000000000014000000080000000100a60086000220
    29.02.2012 08:58:15 3BEC I Successfully validated parent router's IOR
    29.02.2012 08:58:15 3BEC I Accessing parent
    29.02.2012 08:58:20 3BEC I Parent is Router$SophosMR:72015
    29.02.2012 08:58:20 3BEC I RouterTableEntry::LogonToParentRouter() - logging on as active consumer
    29.02.2012 08:58:20 3BEC I RouterTableEntry state (router, logging on): Router$SophosMR:72015 is passive consumer, passive supplier
    29.02.2012 08:58:20 3BEC I Logged on to parent router as Router$REMAT2K3:9004
    29.02.2012 08:58:20 3BEC I This computer is part of the domain REMAT
    29.02.2012 09:00:42 3BFC I Client::LogonPushPush() successfully called back to client
    29.02.2012 09:00:42 3BFC I Writing router table file
    29.02.2012 09:00:42 3BFC I Logged on Agent as a client
    29.02.2012 09:00:42 2F90 I Routing to Agent: id=014D326A, origin=Router$REMAT2K3:9004, dest=Router$REMAT2K3:9004.Agent, type=EM-ClientLogon
    29.02.2012 09:00:42 35A0 I Sent message (id=014D326A) to Agent
    29.02.2012 09:01:02 2F90 I Routing to parent: id=014D327E, origin=Router$REMAT2K3:9004.Agent, dest=EM, type=EM-GetStatus-Reply
    29.02.2012 09:01:03 1F88 I Sent message (id=014D327E) to Router$SophosMR:72015
    29.02.2012 09:04:06 2F90 I Routing to parent: id=014D3335, origin=Router$REMAT2K3:9004.Agent, dest=EM, type=EM-GetStatus-Reply
    29.02.2012 09:04:06 28BC I Sent message (id=014D3335) to Router$SophosMR:72015
    29.02.2012 09:05:17 2F90 I Routing to parent: id=014D337D, origin=Router$REMAT2K3:9004.Agent, dest=EM, type=EM-GetStatus-Reply
    29.02.2012 09:05:17 35A0 I Sent message (id=014D337D) to Router$SophosMR:72015

    :22423
Reply
  • 0

    Hi Christian,

    Thanks for your reply. In 'Endpoint' view the servers show as online but the 'Last Message Time' column shows the 10th Feb, yes. I've looked at the RSM logs on one of the servers but not really sure what a few of the lines mean. I will highlight them below, this is a log from today. I can't paste the whole thing but hopefully this is enough. Thanks again.

    28.02.2012 21:39:12 16A8 I SOF: C:\ProgramData/Sophos/Remote Management System/3/Router/Logs/Router-20120228-083912.log
    28.02.2012 21:39:12 16A8 I Sophos Messaging Router 3.4.0.2209 starting...
    28.02.2012 21:39:12 16A8 I Setting ACE_FD_SETSIZE to 138
    28.02.2012 21:39:12 16A8 I Initializing CORBA...
    28.02.2012 21:39:12 16A8 I Setting connection cache limit to 10
    28.02.2012 21:39:12 16A8 I Creating ORB runner with 4 threads
    28.02.2012 21:39:12 16A8 I This computer is part of the domain REMAT
    28.02.2012 21:39:12 16A8 E ACE_DLL::open failed for TAO_ImR_Client: Error: check log for details.
    28.02.2012 21:39:12 16A8 E Unable to find service: ImR_Client_Adapter
    28.02.2012 21:39:12 16A8 I This router's IOR:
    IOR:010000002600000049444c3a536f70686f734d6573736167696e672f4d657373616765526f757465723a312e300000000100000000000000a0000000010102000e0000003139322e3136382e322e3235300001204100000014010f004e5550000000210000000001000000526f6f74504f4100526f7574657250657273697374656e740003000000010000004d657373616765526f7574657200000003000000000000000800000001002200004f41540100000014000000010022000100010000000000090101000000000014000000080000000100a60086000220
    28.02.2012 21:39:12 16A8 I Successfully validated this router's IOR
    28.02.2012 21:39:12 16A8 I Reading router table file
    28.02.2012 21:39:12 16A8 I Host name: REMAT2K3
    28.02.2012 21:39:12 16A8 I Local IP addresses: 192.168.2.250
    28.02.2012 21:39:12 16A8 I Resolved name: REMAT2K3.Remat.local
    28.02.2012 21:39:12 16A8 I Resolved alias/es:
    28.02.2012 21:39:12 16A8 I Resolved IP addresses: 192.168.2.250
    28.02.2012 21:39:12 16A8 I Resolved reverse names/aliases: REMAT2K3.Remat.local
    28.02.2012 21:39:12 16A8 I Waiting for messages...
    28.02.2012 21:39:12 1700 I Getting parent router IOR from SOPHOSMR.LANCOM.CO.NZ:8192
    28.02.2012 21:39:12 16A8 I RouterSystemCheck::onInfoPortsUsed() - number of user ports 28, max number of user ports 59530
    28.02.2012 21:39:13 1700 I Received parent router's IOR:
    IOR:010000002600000049444c3a536f70686f734d6573736167696e672f4d657373616765526f757465723a312e300000000100000000000000a80000000101020016000000736f70686f736d722e6c616e636f6d2e636f2e6e7a0001204100000014010f004e5550000000210000000001000000526f6f74504f4100526f7574657250657273697374656e740003000000010000004d657373616765526f757465720000000300000000000000080000000100af00004f415401000000140000000100af000100010000000000090101000000000014000000080000000100a60086000220
    28.02.2012 21:39:13 1700 I Successfully validated parent router's IOR
    28.02.2012 21:39:13 1700 I Accessing parent
    28.02.2012 21:39:13 1700 I Parent is Router$SophosMR:72015
    28.02.2012 21:39:13 1700 I RouterTableEntry::LogonToParentRouter() - logging on as active consumer
    28.02.2012 21:39:13 1700 I RouterTableEntry state (router, logging on): Router$SophosMR:72015 is passive consumer, passive supplier
    28.02.2012 21:39:13 1700 I Logged on to parent router as Router$REMAT2K3:9004
    28.02.2012 21:39:13 1700 I This computer is part of the domain REMAT
    28.02.2012 21:39:23 16C0 I Client::LogonPushPush() successfully called back to client
    28.02.2012 21:39:23 16C0 I Logged on Agent as a client
    28.02.2012 21:39:23 16F0 I Routing to Agent: id=034C92BB, origin=Router$REMAT2K3:9004, dest=Router$REMAT2K3:9004.Agent, type=EM-ClientLogon
    28.02.2012 21:39:23 16EC I Sent message (id=034C92BB) to Agent
    28.02.2012 21:39:25 16F0 I Received message for this router
    28.02.2012 21:39:25 16F0 I EM-NotifyClientUpdates originator Router$REMAT2K3:9004.Agent
    28.02.2012 21:39:25 16F0 I Received message for this router
    28.02.2012 21:39:25 16F0 I EM-GetClientStatus EMLib originator Router$REMAT2K3:9004.Agent
    28.02.2012 21:39:25 16F0 I Routing to Agent: id=054C92BD, origin=Router$REMAT2K3:9004, dest=Router$REMAT2K3:9004.Agent, type=EM-NotifyClientUpdates-Reply
    28.02.2012 21:39:25 16F0 I Routing to Agent: id=074C92BD, origin=Router$REMAT2K3:9004, dest=Router$REMAT2K3:9004.Agent, type=EM-GetClientStatus-Reply
    28.02.2012 21:39:25 16E4 I Sent message (id=054C92BD) to Agent
    28.02.2012 21:39:25 16E4 I Sent message (id=074C92BD) to Agent

    < text omitted >
    29.02.2012 08:30:20 16EC I Sent message (id=014D2B4C) to Router$SophosMR:72015
    29.02.2012 08:39:14 16A8 I RouterSystemCheck::onInfoPortsUsed() - number of user ports 52, max number of user ports 59530
    29.02.2012 08:58:14 170C I Host IP Addresses have changed
    29.02.2012 08:58:14 16A8 I Shutting down...
    29.02.2012 08:58:15 16A8 I Writing router table file
    29.02.2012 08:58:15 16A8 I Setting connection cache limit to 10
    29.02.2012 08:58:15 16A8 I Creating ORB runner with 4 threads
    29.02.2012 08:58:15 16A8 I This computer is part of the domain REMAT
    29.02.2012 08:58:15 16A8 E ACE_DLL::open failed for TAO_ImR_Client: Error: check log for details.
    29.02.2012 08:58:15 16A8 E Unable to find service: ImR_Client_Adapter
    29.02.2012 08:58:15 16A8 I This router's IOR:
    IOR: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
    29.02.2012 08:58:15 16A8 I Successfully validated this router's IOR
    29.02.2012 08:58:15 16A8 I Reading router table file
    29.02.2012 08:58:15 16A8 I Host name: REMAT2K3
    29.02.2012 08:58:15 16A8 I Local IP addresses: 192.168.2.29 192.168.2.250
    29.02.2012 08:58:15 16A8 I Resolved name: REMAT2K3.Remat.local
    29.02.2012 08:58:15 16A8 I Resolved alias/es:
    29.02.2012 08:58:15 16A8 I Resolved IP addresses: 192.168.2.29 192.168.2.250
    29.02.2012 08:58:15 16A8 I Resolved reverse names/aliases: REMAT2K3.Remat.local
    29.02.2012 08:58:15 16A8 I Waiting for messages...
    29.02.2012 08:58:15 3BEC I Getting parent router IOR from SOPHOSMR.LANCOM.CO.NZ:8192
    29.02.2012 08:58:15 3BEC I Received parent router's IOR:
    IOR:010000002600000049444c3a536f70686f734d6573736167696e672f4d657373616765526f757465723a312e300000000100000000000000a80000000101020016000000736f70686f736d722e6c616e636f6d2e636f2e6e7a0001204100000014010f004e5550000000210000000001000000526f6f74504f4100526f7574657250657273697374656e740003000000010000004d657373616765526f757465720000000300000000000000080000000100af00004f415401000000140000000100af000100010000000000090101000000000014000000080000000100a60086000220
    29.02.2012 08:58:15 3BEC I Successfully validated parent router's IOR
    29.02.2012 08:58:15 3BEC I Accessing parent
    29.02.2012 08:58:20 3BEC I Parent is Router$SophosMR:72015
    29.02.2012 08:58:20 3BEC I RouterTableEntry::LogonToParentRouter() - logging on as active consumer
    29.02.2012 08:58:20 3BEC I RouterTableEntry state (router, logging on): Router$SophosMR:72015 is passive consumer, passive supplier
    29.02.2012 08:58:20 3BEC I Logged on to parent router as Router$REMAT2K3:9004
    29.02.2012 08:58:20 3BEC I This computer is part of the domain REMAT
    29.02.2012 09:00:42 3BFC I Client::LogonPushPush() successfully called back to client
    29.02.2012 09:00:42 3BFC I Writing router table file
    29.02.2012 09:00:42 3BFC I Logged on Agent as a client
    29.02.2012 09:00:42 2F90 I Routing to Agent: id=014D326A, origin=Router$REMAT2K3:9004, dest=Router$REMAT2K3:9004.Agent, type=EM-ClientLogon
    29.02.2012 09:00:42 35A0 I Sent message (id=014D326A) to Agent
    29.02.2012 09:01:02 2F90 I Routing to parent: id=014D327E, origin=Router$REMAT2K3:9004.Agent, dest=EM, type=EM-GetStatus-Reply
    29.02.2012 09:01:03 1F88 I Sent message (id=014D327E) to Router$SophosMR:72015
    29.02.2012 09:04:06 2F90 I Routing to parent: id=014D3335, origin=Router$REMAT2K3:9004.Agent, dest=EM, type=EM-GetStatus-Reply
    29.02.2012 09:04:06 28BC I Sent message (id=014D3335) to Router$SophosMR:72015
    29.02.2012 09:05:17 2F90 I Routing to parent: id=014D337D, origin=Router$REMAT2K3:9004.Agent, dest=EM, type=EM-GetStatus-Reply
    29.02.2012 09:05:17 35A0 I Sent message (id=014D337D) to Router$SophosMR:72015

    :22423
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