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Some Update Managers not updating

Sys_Engineer

Hi all,

We have one Sophos Enterprise Console server and one Sophos Message Router server on site. All the clients have a SUM server on site. Some of these SUM's don't appear to be reporting in, although there is no error. Please note that some of them are working fine.

Our setup:

Local: ( SOPHOS > SOPHOSMR ) - INTERNET - ( CLIENT 1 SUM ---- Client 1 PCs )

Ports 8192/8194/80 are open and telnet works.

LogViewer.exe doesn't show any errors on either server.

Windows Event viewer doesn't show any errors either.

This all started on the day we pushed out the Sophos 10 update and upgraded to Enterprise Console 5. (10th Feb, as per pic below)

http://imageshack.us/f/842/updatemanagers.jpg/

Thanks for any help.

:22387


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    Hello Sys_Engineer,

    if you look at your SUMs in the Endpoints view, are they communicating or does the Last message time display the 10th? If - as you say - the Logviewer on the SUMs shows that they are up to date you should check the RMS component (router logs and envelopes folder) on the SUMs.

    Christian

    :22393
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  • 0

    Hello Sys_Engineer,

    if you look at your SUMs in the Endpoints view, are they communicating or does the Last message time display the 10th? If - as you say - the Logviewer on the SUMs shows that they are up to date you should check the RMS component (router logs and envelopes folder) on the SUMs.

    Christian

    :22393
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