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SEC. Clear error messages 00000071

slamjl

I'm sure there must be a simple answer to this but I can't find it!

After a recent server reboot some PCs are showing error messages, with 00000071 "Could not find a source for updated packages".  The error has since been resolved, as they update after the server reboot had completed.  However they still show an error in SEC and I can't clear the message with "resolve alerts and errors".  What am I missing, please?

Thanks

:50514


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    Hello slamjl,

    these messages can't be acknowledged but should eventually get cleared when the endpoints report a successful update. Please check the endpoints' Last message time whether it's recent. The 00000071 will be shown in View computer details under History - Sophos AutoUpdate status, a subsequent report of a successful update causes a line with <date/time> 00000000 Updated successfully to be written. You might be able to expedite this by right-clicking and requesting Update Computers Now.

    Christian

    :50516
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  • 0

    Hello slamjl,

    these messages can't be acknowledged but should eventually get cleared when the endpoints report a successful update. Please check the endpoints' Last message time whether it's recent. The 00000071 will be shown in View computer details under History - Sophos AutoUpdate status, a subsequent report of a successful update causes a line with <date/time> 00000000 Updated successfully to be written. You might be able to expedite this by right-clicking and requesting Update Computers Now.

    Christian

    :50516
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