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SavService.exe is using high amount of CPU on servers

AdelaideShores

Hi,

on all our servers SavService.exe is using high amount of CPU making our servers slow when accessing.

it is constanly staying at 25%of CPU usage when no one access the system expect me monitoring the service usage.

this slow down's our Mail server and Database servers during Day time as everyone useing them continuesly.

this is only happening after the latest update in April.

is there a way to reduce this service usage. i know i can disable On-Access scan but that will leave me open for virus. i do not want to disable it.

please advice,

thank you,

krishna 

:49840


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    Hello,

    Do you have exclusions in place for the various server roles:

    http://www.sophos.com/en-us/support/knowledgebase/35970.aspx

    In the same vein, the approach in this article:

    /search?q= 41851

    to find files which are taking a while to scan may also be of use.

    Other suggestions would be to disable a few components of SAV to see if that helps: e.g. rather than just disabling onaccess, try just setting read only, or just write only on-access scanning. Try turning off behaviour monitoring.  Trying to find what helps is probably the quickest route to understanding the problem.

    Regards,

    Jak

    :49846
Reply
  • 0

    Hello,

    Do you have exclusions in place for the various server roles:

    http://www.sophos.com/en-us/support/knowledgebase/35970.aspx

    In the same vein, the approach in this article:

    /search?q= 41851

    to find files which are taking a while to scan may also be of use.

    Other suggestions would be to disable a few components of SAV to see if that helps: e.g. rather than just disabling onaccess, try just setting read only, or just write only on-access scanning. Try turning off behaviour monitoring.  Trying to find what helps is probably the quickest route to understanding the problem.

    Regards,

    Jak

    :49846
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