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Endpoint Console Help

DuaneM

I have some issues with the Enterprise Management Console that I'm hoping someone might have some advice about.  We are considering purchasing the Endpoint Enterprise to manage our Anti Virus protection on our heavily mixed environement.  We have Macs, PCs and Linux Clusters.

I currently have a test environment on my OS X 10.6 MacBook Pro running Parallels VM

I have Server 2003 running on one VM to host the Management Console

I have Windows 7 on a second VM

I did not use Active Directory because our live environment currently doesn't either.

I installed the Management Console and downloaded the Windows, Mac, and Linux Clients.

I then installed the Mac client from the server share but it did not autoconfigure for my server???

So I manually added the update server and it is getting updates from the win2k3 server but on the server console my MacBookPro is still "grayed out"

Any Thoughts?

Thanks a bunch.

:11657


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    Hello Duane,

    sorry, no Parallels - but maybe this could be a little help:

    I then installed the Mac client from the server share but it did not autoconfigure for my server?

    There's an old thread about pre-configuring. AFAIK it still works like this.

    but on the server console my MacBookPro is still "grayed out"

    How did it get there? Did it appear after installing or did you use Find computers ...? If you install from the share the RMS component should also be correctly installed and initialized. Open the file ReportData.xml (use Spotlight or look in MacHD/Library/Logs/SophosMessageRouter/NetworkReport) in Safari and check for errors.

    I've attempted a telnet from my server to the Mac

    As Jak said this ensures fast downstream delivery but it is not an absolute requirement for the client to show in SEC. Using one of the formats (NetBIOS name, FQDN or IP address - if they exist at all) for the server address from the above report you should be able to telnet from the Mac to ports 8192 and 8194 on the server. 

    the communications between Win7 and Server are not 100% either

    Did you successfully download it or was it blocked while you attempted to download it? In the latter case you won't see an alert but it should be in the History section of the client's details. If you've specified automatic cleanup and/or delete the alert will not be persistent as the client successfully deals with the threat. In any case running the Alert and Event history report should show this "threat".

    Christian

    :11699
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  • 0

    Hello Duane,

    sorry, no Parallels - but maybe this could be a little help:

    I then installed the Mac client from the server share but it did not autoconfigure for my server?

    There's an old thread about pre-configuring. AFAIK it still works like this.

    but on the server console my MacBookPro is still "grayed out"

    How did it get there? Did it appear after installing or did you use Find computers ...? If you install from the share the RMS component should also be correctly installed and initialized. Open the file ReportData.xml (use Spotlight or look in MacHD/Library/Logs/SophosMessageRouter/NetworkReport) in Safari and check for errors.

    I've attempted a telnet from my server to the Mac

    As Jak said this ensures fast downstream delivery but it is not an absolute requirement for the client to show in SEC. Using one of the formats (NetBIOS name, FQDN or IP address - if they exist at all) for the server address from the above report you should be able to telnet from the Mac to ports 8192 and 8194 on the server. 

    the communications between Win7 and Server are not 100% either

    Did you successfully download it or was it blocked while you attempted to download it? In the latter case you won't see an alert but it should be in the History section of the client's details. If you've specified automatic cleanup and/or delete the alert will not be persistent as the client successfully deals with the threat. In any case running the Alert and Event history report should show this "threat".

    Christian

    :11699
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