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Re: SUM status reported to Console - "backlog"; Endpoint up-to-date: unknown

Clive

This is happening to me since yesterday - "unknown" in the "Up to Date" column on the Enterprise Console. Checked several of the endpoints mannually and they're reporting as updated.

:22683


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    Hi Christian,

    ok - thank you very much :) I found the current IDE of the connected clients and it is 238 / VDL4.75... The update state seems to be ok. This is the most important point.

    Your description helped me to update the SUM again, but it didn't solve the unknown-problem.

    Now I don't know if it's a generally problem (cause Clive described the same problem in this thread at the same day) and I should wait to get a solution through Sophos or if it's an individual problem in our network.

    Enzyme

    :22743
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  • 0

    Hi Christian,

    ok - thank you very much :) I found the current IDE of the connected clients and it is 238 / VDL4.75... The update state seems to be ok. This is the most important point.

    Your description helped me to update the SUM again, but it didn't solve the unknown-problem.

    Now I don't know if it's a generally problem (cause Clive described the same problem in this thread at the same day) and I should wait to get a solution through Sophos or if it's an individual problem in our network.

    Enzyme

    :22743
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