I have recently upgraded to Sophos Endpoint Security and Control 9.5. For laptops taken off the network and used away from it, I have created an update policy with a primary location of our server, and a secondary one as Sophos. However, although I have a valid connection to the internet, I frequently find that Sophos has not updated; th following extract from the ALUpdate log shows this happening:
Trace(2011-Mar-28 22:58:29): ALUpdate(AutoUpdate.Started):
Trace(2011-Mar-28 22:58:29): UpdateCoordinator::UpdateNow: Entering
Trace(2011-Mar-28 22:58:29): PopulateCache: Entering
Trace(2011-Mar-28 22:58:29): UpdateCoordinator::UpdateNow: About to Sync list of products
Trace(2011-Mar-28 22:58:29): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2011-Mar-28 22:58:29): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started:
Trace(2011-Mar-28 22:58:29): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2011-Mar-28 22:58:29): Calling package_source_init
Trace(2011-Mar-28 22:58:29): TrySyncProduct, Calling BeginSync
Trace(2011-Mar-28 22:58:29): Logging on network access user
Trace(2011-Mar-28 22:58:29): Attempting to make a connection to remote machine \\HCP-SVR-002\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2011-Mar-28 22:58:36): CIDUpdate(Info): \\HCP-SVR-002\SophosUpdate, HUGGS\SophosUpdateMgr, 53
Trace(2011-Mar-28 22:58:36): File escdp.dat not found. Return code 0x80040f04
Trace(2011-Mar-28 22:58:36): Could not read master upd file: error 0x80040f04
Trace(2011-Mar-28 22:58:36): Error -2147217660 in ReadCustomerIDFile
Trace(2011-Mar-28 22:58:36): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}
Trace(2011-Mar-28 22:58:36): CIDUpdateLocation::SyncProduct - Updating Product: RMSNT
Trace(2011-Mar-28 22:58:36): CIDUpdate(SyncProduct.Start): RMSNT, \\HCP-SVR-002\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2011-Mar-28 22:58:36): CIDUpdateLocation::Sync - Updating from local CID: \\HCP-SVR-002\SophosUpdate\CIDs\S000\SAVSCFXP\rms
Trace(2011-Mar-28 22:58:36): CIDSync(CidSyncMessage):
Trace(2011-Mar-28 22:58:36): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809
Trace(2011-Mar-28 22:58:36): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\Program Files\Sophos\AutoUpdate\cache\rms.map
Trace(2011-Mar-28 22:58:36): CIDSync(CidSyncMessage): \\HCP-SVR-002\SophosUpdate\CIDs\S000\SAVSCFXP\rms,
Trace(2011-Mar-28 22:58:36): CIDUpdateLocation::SyncProduct: Failed to update product (RMSNT) from "\\HCP-SVR-002\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)
Trace(2011-Mar-28 22:58:36): CIDUpdate(CIDDownloadFailed):
Trace(2011-Mar-28 22:58:37): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0
Trace(2011-Mar-28 22:58:37): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0
Trace(2011-Mar-28 22:58:37): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Started:
Trace(2011-Mar-28 22:58:37): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, creating update location
Trace(2011-Mar-28 22:58:37): Path to decode files to: C:\WINDOWS\TEMP\sophos_autoupdate1.dir\1301349517
Trace(2011-Mar-28 22:58:37): Using top level catalogue sdds.esc95
Trace(2011-Mar-28 22:58:37): SDDSUpdateLocation, constructor start
Trace(2011-Mar-28 22:58:37): locConfig.m_server = \\HCP-SVR-002\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2011-Mar-28 22:58:37): Calling check on source.m_address.m_path = \\HCP-SVR-002\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2011-Mar-28 22:58:37): Calling package_source_init
Trace(2011-Mar-28 22:58:37): Creating package source to represent parent
Trace(2011-Mar-28 22:58:37): Create package source to represent local cache
Trace(2011-Mar-28 22:58:37): SDDSUpdateLocation::Constructor finished
Trace(2011-Mar-28 22:58:37): TrySyncProduct, Calling BeginSync
Trace(2011-Mar-28 22:58:37): SDDSUpdateLocation caught exception from BeginSync: Couldn't create catalogue sdds.esc95 GetLastError returned 53
Trace(2011-Mar-28 22:58:37): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Ended - 0
Trace(2011-Mar-28 22:58:37): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2011-Mar-28 22:58:37): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started:
Trace(2011-Mar-28 22:58:37): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2011-Mar-28 22:58:37): Calling package_source_init
Trace(2011-Mar-28 22:58:37): TrySyncProduct, Calling BeginSync
Trace(2011-Mar-28 22:58:37): Logging on network access user
Trace(2011-Mar-28 22:58:37): Attempting to make a connection to remote machine \\HCP-SVR-002\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2011-Mar-28 22:58:37): CIDUpdate(Info): \\HCP-SVR-002\SophosUpdate, HUGGS\SophosUpdateMgr, 53
Trace(2011-Mar-28 22:58:37): File escdp.dat not found. Return code 0x80040f04
Trace(2011-Mar-28 22:58:37): Could not read master upd file: error 0x80040f04
Trace(2011-Mar-28 22:58:37): Error -2147217660 in ReadCustomerIDFile
Trace(2011-Mar-28 22:58:37): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {E17FE03B-0501-4aaa-BC69-0129D965F311}
Trace(2011-Mar-28 22:58:37): CIDUpdateLocation::SyncProduct - Updating Product: SAVXP
Trace(2011-Mar-28 22:58:37): CIDUpdate(SyncProduct.Start): SAVXP, \\HCP-SVR-002\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2011-Mar-28 22:58:37): CIDUpdateLocation::Sync - Updating from local CID: \\HCP-SVR-002\SophosUpdate\CIDs\S000\SAVSCFXP\savxp
Trace(2011-Mar-28 22:58:37): CIDSync(CidSyncMessage):
Trace(2011-Mar-28 22:58:37): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809
Trace(2011-Mar-28 22:58:37): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\Program Files\Sophos\AutoUpdate\cache\savxp.map
Trace(2011-Mar-28 22:58:37): CIDSync(CidSyncMessage): \\HCP-SVR-002\SophosUpdate\CIDs\S000\SAVSCFXP\savxp,
Trace(2011-Mar-28 22:58:37): CIDUpdateLocation::SyncProduct: Failed to update product (SAVXP) from "\\HCP-SVR-002\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)
Trace(2011-Mar-28 22:58:37): CIDUpdate(CIDDownloadFailed):
Trace(2011-Mar-28 22:58:38): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0
Trace(2011-Mar-28 22:58:38): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0
Trace(2011-Mar-28 22:58:38): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Started:
Trace(2011-Mar-28 22:58:38): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, creating update location
Trace(2011-Mar-28 22:58:38): Path to decode files to: C:\WINDOWS\TEMP\sophos_autoupdate1.dir\1301349518
Trace(2011-Mar-28 22:58:38): Using top level catalogue sdds.esc95
Trace(2011-Mar-28 22:58:38): SDDSUpdateLocation, constructor start
Trace(2011-Mar-28 22:58:38): locConfig.m_server = \\HCP-SVR-002\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2011-Mar-28 22:58:38): Calling check on source.m_address.m_path = \\HCP-SVR-002\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2011-Mar-28 22:58:38): Calling package_source_init
Trace(2011-Mar-28 22:58:38): Creating package source to represent parent
Trace(2011-Mar-28 22:58:38): Create package source to represent local cache
Trace(2011-Mar-28 22:58:38): SDDSUpdateLocation::Constructor finished
Trace(2011-Mar-28 22:58:38): TrySyncProduct, Calling BeginSync
Trace(2011-Mar-28 22:58:38): SDDSUpdateLocation caught exception from BeginSync: Couldn't create catalogue sdds.esc95 GetLastError returned 53
Trace(2011-Mar-28 22:58:38): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Ended - 0
Trace(2011-Mar-28 22:58:38): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2011-Mar-28 22:58:38): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started:
Trace(2011-Mar-28 22:58:38): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2011-Mar-28 22:58:38): Calling package_source_init
Trace(2011-Mar-28 22:58:38): TrySyncProduct, Calling BeginSync
Trace(2011-Mar-28 22:58:38): Logging on network access user
Trace(2011-Mar-28 22:58:38): Attempting to make a connection to remote machine \\HCP-SVR-002\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2011-Mar-28 22:58:38): CIDUpdate(Info): \\HCP-SVR-002\SophosUpdate, HUGGS\SophosUpdateMgr, 53
Trace(2011-Mar-28 22:58:38): File escdp.dat not found. Return code 0x80040f04
Trace(2011-Mar-28 22:58:38): Could not read master upd file: error 0x80040f04
Trace(2011-Mar-28 22:58:38): Error -2147217660 in ReadCustomerIDFile
Trace(2011-Mar-28 22:58:38): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
Trace(2011-Mar-28 22:58:38): CIDUpdateLocation::SyncProduct - Updating Product: Sophos AutoUpdate
Trace(2011-Mar-28 22:58:38): CIDUpdate(SyncProduct.Start): Sophos AutoUpdate, \\HCP-SVR-002\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2011-Mar-28 22:58:38): CIDUpdateLocation::Sync - Updating from local CID: \\HCP-SVR-002\SophosUpdate\CIDs\S000\SAVSCFXP\sau
Trace(2011-Mar-28 22:58:38): CIDSync(CidSyncMessage):
Trace(2011-Mar-28 22:58:38): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809
Trace(2011-Mar-28 22:58:38): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\Program Files\Sophos\AutoUpdate\cache\sau.map
Trace(2011-Mar-28 22:58:38): CIDSync(CidSyncMessage): \\HCP-SVR-002\SophosUpdate\CIDs\S000\SAVSCFXP\sau,
Trace(2011-Mar-28 22:58:38): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos AutoUpdate) from "\\HCP-SVR-002\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)
Trace(2011-Mar-28 22:58:38): CIDUpdate(CIDDownloadFailed):
Trace(2011-Mar-28 22:58:39): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0
Trace(2011-Mar-28 22:58:39): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0
Trace(2011-Mar-28 22:58:39): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Started:
Trace(2011-Mar-28 22:58:39): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, creating update location
Trace(2011-Mar-28 22:58:39): Path to decode files to: C:\WINDOWS\TEMP\sophos_autoupdate1.dir\1301349519
Trace(2011-Mar-28 22:58:39): Using top level catalogue sdds.esc95
Trace(2011-Mar-28 22:58:39): SDDSUpdateLocation, constructor start
Trace(2011-Mar-28 22:58:39): locConfig.m_server = \\HCP-SVR-002\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2011-Mar-28 22:58:39): Calling check on source.m_address.m_path = \\HCP-SVR-002\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2011-Mar-28 22:58:39): Calling package_source_init
Trace(2011-Mar-28 22:58:39): Creating package source to represent parent
Trace(2011-Mar-28 22:58:39): Create package source to represent local cache
Trace(2011-Mar-28 22:58:39): SDDSUpdateLocation::Constructor finished
Trace(2011-Mar-28 22:58:39): TrySyncProduct, Calling BeginSync
Trace(2011-Mar-28 22:58:39): SDDSUpdateLocation caught exception from BeginSync: Couldn't create catalogue sdds.esc95 GetLastError returned 53
Trace(2011-Mar-28 22:58:39): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Ended - 0
Trace(2011-Mar-28 22:58:39): Product download skipped, Minimum Time Interval in place...
Trace(2011-Mar-28 22:58:39): Product download skipped, Minimum Time Interval in place...
Trace(2011-Mar-28 22:58:39): Product download skipped, Minimum Time Interval in place...
Trace(2011-Mar-28 22:58:39): ALUpdate(LocationSkipped): Sophos
Trace(2011-Mar-28 22:58:39): ALUpdate(DownloadEnded):
Trace(2011-Mar-28 22:58:39): UpdateCoordinator::UpdateNow: About to Action list of products
Trace(2011-Mar-28 22:58:40): RMSMessageHandler: ALUpdateEnd
Trace(2011-Mar-28 22:58:40): Sending message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>CIDDownloadFailed</ID><StringID>107</StringID><Sender>CIDUpdate</Sender><Insert>Sophos AutoUpdate</Insert><Insert>\\HCP-SVR-002\SophosUpdate\CIDs\S000\SAVSCFXP\</Insert></ErrorMessage><ReadableMessage>ERROR: Download of Sophos AutoUpdate failed from server \\HCP-SVR-002\SophosUpdate\CIDs\S000\SAVSCFXP\</ReadableMessage></Config>
Trace(2011-Mar-28 22:58:40): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>CIDDownloadFailed</ID><StringID>107</StringID><Sender>CIDUpdate</Sender><Insert>Sophos AutoUpdate</Insert><Insert>\\HCP-SVR-002\SophosUpdate\CIDs\S000\SAVSCFXP\</Insert></ErrorMessage><ReadableMessage>ERROR: Download of Sophos AutoUpdate failed from server \\HCP-SVR-002\SophosUpdate\CIDs\S000\SAVSCFXP\</ReadableMessage></Config>
Trace(2011-Mar-28 22:58:40): IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>CIDDownloadFailed</ID><StringID>107</StringID><Sender>CIDUpdate</Sender><Insert>Sophos AutoUpdate</Insert><Insert>\\HCP-SVR-002\SophosUpdate\CIDs\S000\SAVSCFXP\</Insert></ErrorMessage><ReadableMessage>ERROR: Download of Sophos AutoUpdate failed from server \\HCP-SVR-002\SophosUpdate\CIDs\S000\SAVSCFXP\</ReadableMessage></Config>
Trace(2011-Mar-28 22:58:40): IPCSender::ProcessSend: No messages in queue, starting to wait
Trace(2011-Mar-28 22:58:41): IPCSender::ProcessSend exiting
Included in this log is a note that the secondary location was skipped (highlighted in bold). I was not aware of this happening with the previous version; any suggestions as to why this is happening? If I force a manual update, this seems to correct itself, as the cross on the Sophos icon in Systray disappears...
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