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On-Access Scanning Disabled

NickC

Firstly sorry if this has been covered before.

So about a week ago I installed Sophos Endpoint Security and Control.  The username and password for both the credentials and the auto updating are correct as of today - Tuesday 29/03/2011.

Upon installing it I commenced a full computer scan with no problems and it revealed nothing (new laptop).  Now I have just got my wireless internet connected and all of a sudden the On-Access Scanning is Disabled.

The details are as follows:

Product Version -- 9.5

Operating System -- Windows 7 64 Bit

Update Version -- Unknown (presumably the latest as it allows updating)

I do not know what to do, any help would be greatly appreciated.  If anyone needs any more details please ask.

Kind Regards

:11173


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  • 0
    QC wrote:

    Probably the Sophos Anti-Virus service fails to start. Try to start it (using Computer->Manage or run services.msc) and if this fails check the event logs for the reason (eventvwr.msc).

    Christian

    Christian

    OMG!

    You will never believe it, I figured out why it was not working.  I tried to start Sophos manually through Services and it failed naturally.  I then went to check the Event Logger and realised it was disabled.  As soon as I enabled it Sophos started without any issues.

    I had previously disabled Windows Event Logger due to it interfering with another program and it seems that Sophos cannot operate correctly without the eventvwr.msc activated.

    Geez that is a huge relief.

    Thank you so much for you help if you hadn't suggested looking at the log I may never have found the solution.

    Hopefully if anyone else encounters this issue they will come across this extremely simple solution.

    Many many thanks

    Nick

    :11189
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  • 0
    QC wrote:

    Probably the Sophos Anti-Virus service fails to start. Try to start it (using Computer->Manage or run services.msc) and if this fails check the event logs for the reason (eventvwr.msc).

    Christian

    Christian

    OMG!

    You will never believe it, I figured out why it was not working.  I tried to start Sophos manually through Services and it failed naturally.  I then went to check the Event Logger and realised it was disabled.  As soon as I enabled it Sophos started without any issues.

    I had previously disabled Windows Event Logger due to it interfering with another program and it seems that Sophos cannot operate correctly without the eventvwr.msc activated.

    Geez that is a huge relief.

    Thank you so much for you help if you hadn't suggested looking at the log I may never have found the solution.

    Hopefully if anyone else encounters this issue they will come across this extremely simple solution.

    Many many thanks

    Nick

    :11189
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