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On-Access Scanning Disabled

NickC

Firstly sorry if this has been covered before.

So about a week ago I installed Sophos Endpoint Security and Control.  The username and password for both the credentials and the auto updating are correct as of today - Tuesday 29/03/2011.

Upon installing it I commenced a full computer scan with no problems and it revealed nothing (new laptop).  Now I have just got my wireless internet connected and all of a sudden the On-Access Scanning is Disabled.

The details are as follows:

Product Version -- 9.5

Operating System -- Windows 7 64 Bit

Update Version -- Unknown (presumably the latest as it allows updating)

I do not know what to do, any help would be greatly appreciated.  If anyone needs any more details please ask.

Kind Regards

:11173


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    Christian,

    Thanks for replying.

    I had a look at the Status and Last Updated correlates with the Last checked for updates time.

    I had a look at the log and to be perfectly honest I am not sure what I am exactly looking for.   I see some failed updates but that is expected as I didn't connect the internet til today at about 18:00 Hours.

    I just looked under Product Information as you said and I found something weird.  Under Anti-virus and HIPS>Software it says None?

    Maybe this has something to do with it, or it could just be a result of another problem, as I said it worked when I first installed it, as I immediately ran a full system scan.

    Kind Regards

    Nick

    :11187
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  • 0

    Christian,

    Thanks for replying.

    I had a look at the Status and Last Updated correlates with the Last checked for updates time.

    I had a look at the log and to be perfectly honest I am not sure what I am exactly looking for.   I see some failed updates but that is expected as I didn't connect the internet til today at about 18:00 Hours.

    I just looked under Product Information as you said and I found something weird.  Under Anti-virus and HIPS>Software it says None?

    Maybe this has something to do with it, or it could just be a result of another problem, as I said it worked when I first installed it, as I immediately ran a full system scan.

    Kind Regards

    Nick

    :11187
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