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On-Access Scanning Disabled

NickC

Firstly sorry if this has been covered before.

So about a week ago I installed Sophos Endpoint Security and Control.  The username and password for both the credentials and the auto updating are correct as of today - Tuesday 29/03/2011.

Upon installing it I commenced a full computer scan with no problems and it revealed nothing (new laptop).  Now I have just got my wireless internet connected and all of a sudden the On-Access Scanning is Disabled.

The details are as follows:

Product Version -- 9.5

Operating System -- Windows 7 64 Bit

Update Version -- Unknown (presumably the latest as it allows updating)

I do not know what to do, any help would be greatly appreciated.  If anyone needs any more details please ask.

Kind Regards

:11173


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    Hello NickC,

    please open the GUI. Top left you see the Status pane, from what you said the first line is On-access scanning: Disabled. In the same pane there's also Last updated - this should be fairly recent. The product details can be accessed via View product information under Help and information. Very likely the Last updated is different from the one in Status: The latter is the time of the last check, the former of the last change (i.e. when "something" has been downloaded). You should see at least the General, Anti-virus and HIPS, Auto update and System sections.

    Go back to the Home view and View updating log - are there any erros like Failed to install ...?

    Also from the Home view - can you access Configure anti-virus and HIPS under Anti-virus and HIPS?

    BTW: Did you contact your site's IT-support?

    Christian

    :11183
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  • 0

    Hello NickC,

    please open the GUI. Top left you see the Status pane, from what you said the first line is On-access scanning: Disabled. In the same pane there's also Last updated - this should be fairly recent. The product details can be accessed via View product information under Help and information. Very likely the Last updated is different from the one in Status: The latter is the time of the last check, the former of the last change (i.e. when "something" has been downloaded). You should see at least the General, Anti-virus and HIPS, Auto update and System sections.

    Go back to the Home view and View updating log - are there any erros like Failed to install ...?

    Also from the Home view - can you access Configure anti-virus and HIPS under Anti-virus and HIPS?

    BTW: Did you contact your site's IT-support?

    Christian

    :11183
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