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Sophos Enterprise Console 3.x - Upgrade Issues

History:

I am a tech that recently took over control of the technology for a small private school.  I soon discovered that all of the Sophos products were outdated and that the automatic updates.  Most of the computer became infected with various viruses and I have spent a great deal of time working on the machines individually until I discovered we had Sophos Enterprise Console (SEC) on our single Windows 2003 Server.  I proceeded to upgrade the SEC from 3.x to 4.7 based on the instructions provided by the Sophos Upgrade Advisor.  The SEC is now at 4.7 but I have the following issues that I cannot seem to resolve no matter what I try.

Issue 1:

The "Migrate EMLibrary to SUM" procedure did not work for me during the upgrade process.  I have attempted to correct this based on various articles on the Sophos website but I just cannot figure it out.  I get the following warning every time I launch the SEC:  "EM Library is still running the updating hierarchy.  It is recommended that you migrate all your updating settings to Sophos Update Manager.  Click 'View Report' to view the 'Updating hierarchy' report of click 'OK' to close this dialog".  How do I correct this?

Issue 2:

I am unable to get any of the endpoint machines to update becuase I must not be configuring the SEC correctly.  I would like to have the machines pull updates directly from Sophos to avoid the issue of having outdated files on the server but I cannnot seem to get this to work.  When I update the address/URL in the Default Updating window the machines themselves append additional data to the end of the URL and the updates do not work.  What is the best practice for ensuring my machines stay updated?

Issue 3:

Post SEC upgrade I discovered that my C: drive on my server is nearly full now and there is nothing I can remove to free up any significant amount of space.  The Windows Server 2003 box only has an 8 Gig C: drive so I can in a bind now.  Would it be possible to remove all of the SEC product and put it on a Windows XP machine and manage my Sophos environment from another machine (note:  we only have one server and no budget at the moment so having a 2nd server is not an option).  Help!

:18611


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Parents
  • Sorry for the delay in posting.  It has been really busy lately.  Anyway - i tried to uninstall the SEC Library and the system cannot find the .msi file so it will not remove.  I did a search and found the Sophos EM Library .msi file but when I try to use it the system states it is corrupt and unusable.

    Here is the log...

    11/21/11 9:04 AM

    Updating Hierarchy

    Update managers, the shares they manage, and the groups updating from the shares.

    Report Description:

    Update managers

    Order in which sources are contacted

    Source of updates

    Update manager server name

    KWY1

    SOPHOS

     0

    Shares managed by update managers

    Update manager server name

    Share managed

    Computers using share as primary update server

    Computers using share as secondary update server

    http://es-web.sophos.com/update

     0

     0

    http://es-web-2.sophos.com/update

     0

     0

    http://Sophos

     0

     0

    KWY1

    \\KWY1\SophosUpdate

     0

     0

    Updating policies

    Share managed

    Policy name

    Update manager server name

    Used as

    KWY1

    \\KWY1\SophosUpdate

    http://es-web.sophos.com/update

    Primary location

    SAV Update

    http://es-web-2.sophos.com/update

    Secondary location

    SAV Update

    http://Sophos

    Primary location

    Default

    Groups using updating policies

    Policy name

    Group

    Number of computers in group

    Report prepared by

    1

    Updating Hierarchy

    Update managers, the shares they manage, and the groups updating from the shares.

    Report Description:

    Legacy updating policies

    Legacy policy that uses CID

    Central Installation Directory (CID)

    EM Library server name

    Used as

    KWY1

    \\KWY1\InterChk\ESXP

    Primary location

    Clients

    KWY1

    \\KWY1\InterChk\ESXP

    Primary location

    Servers

    http://Sophos

    Primary location

    Default

    http://www.tccsa.net/sophos/esxp

    Secondary location

    Clients

    http://www.tccsa.net/sophos/esxp

    Secondary location

    Servers

    Groups using legacy updating policies

    Number of computers in group

    Group

    Policy name

     0

    Default

     0

    Clients

    Clients

     3

    Clients\Classroom Computers

    Clients

     0

    Clients\Downstairs Lab

    Clients

     0

    Clients\Office Computers

    Clients

     1

    Servers

    Servers

    Report prepared by

    2

    :19053
Reply
  • Sorry for the delay in posting.  It has been really busy lately.  Anyway - i tried to uninstall the SEC Library and the system cannot find the .msi file so it will not remove.  I did a search and found the Sophos EM Library .msi file but when I try to use it the system states it is corrupt and unusable.

    Here is the log...

    11/21/11 9:04 AM

    Updating Hierarchy

    Update managers, the shares they manage, and the groups updating from the shares.

    Report Description:

    Update managers

    Order in which sources are contacted

    Source of updates

    Update manager server name

    KWY1

    SOPHOS

     0

    Shares managed by update managers

    Update manager server name

    Share managed

    Computers using share as primary update server

    Computers using share as secondary update server

    http://es-web.sophos.com/update

     0

     0

    http://es-web-2.sophos.com/update

     0

     0

    http://Sophos

     0

     0

    KWY1

    \\KWY1\SophosUpdate

     0

     0

    Updating policies

    Share managed

    Policy name

    Update manager server name

    Used as

    KWY1

    \\KWY1\SophosUpdate

    http://es-web.sophos.com/update

    Primary location

    SAV Update

    http://es-web-2.sophos.com/update

    Secondary location

    SAV Update

    http://Sophos

    Primary location

    Default

    Groups using updating policies

    Policy name

    Group

    Number of computers in group

    Report prepared by

    1

    Updating Hierarchy

    Update managers, the shares they manage, and the groups updating from the shares.

    Report Description:

    Legacy updating policies

    Legacy policy that uses CID

    Central Installation Directory (CID)

    EM Library server name

    Used as

    KWY1

    \\KWY1\InterChk\ESXP

    Primary location

    Clients

    KWY1

    \\KWY1\InterChk\ESXP

    Primary location

    Servers

    http://Sophos

    Primary location

    Default

    http://www.tccsa.net/sophos/esxp

    Secondary location

    Clients

    http://www.tccsa.net/sophos/esxp

    Secondary location

    Servers

    Groups using legacy updating policies

    Number of computers in group

    Group

    Policy name

     0

    Default

     0

    Clients

    Clients

     3

    Clients\Classroom Computers

    Clients

     0

    Clients\Downstairs Lab

    Clients

     0

    Clients\Office Computers

    Clients

     1

    Servers

    Servers

    Report prepared by

    2

    :19053
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