I have been searching of a way of fixing this problem however up to now I did not find any solution.
I am using the latest version of Sophos Endpoint security and control.
Reinstalling the program did not solve the problem.
Could you take a look at my latest log.
Thanks,
Felix
Log below:
Trace(2012-Aug-11 11:14:09): ALUpdate started: -ManualUpdate -NoGUI -RootPath "C:\Program Files (x86)\Sophos\AutoUpdate"
Trace(2012-Aug-11 11:14:09): Product subscription is disabled: iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} action value is:0
Trace(2012-Aug-11 11:14:09): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} has not been added.
Trace(2012-Aug-11 11:14:09): Product subscription is disabled: iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} action value is:0
Trace(2012-Aug-11 11:14:09): Product iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} has not been added.
Trace(2012-Aug-11 11:14:09): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} has been added.
Trace(2012-Aug-11 11:14:09): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is available from Sophos.
Trace(2012-Aug-11 11:14:09): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is not the Spam Rules package.
Trace(2012-Aug-11 11:14:09): Product subscription is disabled: iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} action value is:0
Trace(2012-Aug-11 11:14:09): Product iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} has not been added.
Trace(2012-Aug-11 11:14:09): Product iProductData.{3B758ED7-87C1-4e89-BDE1-F49DFF1249F6} has not been added.
Trace(2012-Aug-11 11:14:09): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} has been added.
Trace(2012-Aug-11 11:14:09): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is available from Sophos.
Trace(2012-Aug-11 11:14:09): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is the Spam Rules package.
Trace(2012-Aug-11 11:14:09): Computer is a not possible cluster
Trace(2012-Aug-11 11:14:09): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global
Trace(2012-Aug-11 11:14:09): ConfigurationImpl, considering PMSR 2.6: PureMessage not installed, PMSR package will not be updated without a subscription
Trace(2012-Aug-11 11:14:09): Considering subscribed products.
Trace(2012-Aug-11 11:14:09): Considering product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
Trace(2012-Aug-11 11:14:09): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} is not already subscribed.
Trace(2012-Aug-11 11:14:09): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} was added to the list.
Trace(2012-Aug-11 11:14:09): Considering product {E17FE03B-0501-4aaa-BC69-0129D965F311}
Trace(2012-Aug-11 11:14:09): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2012-Aug-11 11:14:09): GenerateCustomerID: complete
Trace(2012-Aug-11 11:14:09): Computer is a not possible cluster
Trace(2012-Aug-11 11:14:09): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global
Trace(2012-Aug-11 11:14:09): IPCBase::IPCBase: Initialising shared memory A32951C539924a12B3C8F2FDA5A268E4
Trace(2012-Aug-11 11:14:09): IPCSender::ProcessSend started
Trace(2012-Aug-11 11:14:09): IPCSender::ProcessSend: No messages in queue, starting to wait
Trace(2012-Aug-11 11:14:09): RMSMessageHandler: ALUpdateStart
Trace(2012-Aug-11 11:14:09): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />
Trace(2012-Aug-11 11:14:09): IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />
Trace(2012-Aug-11 11:14:09): IPCSender::ProcessSend: No messages in queue, starting to wait
Trace(2012-Aug-11 11:14:09): ALUpdate(AutoUpdate.Started):
Trace(2012-Aug-11 11:14:09): UpdateCoordinator::UpdateNow: Entering
Trace(2012-Aug-11 11:14:09): PopulateCache: Entering
Trace(2012-Aug-11 11:14:09): UpdateCoordinator::UpdateNow: About to Sync list of products
Trace(2012-Aug-11 11:14:09): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2012-Aug-11 11:14:09): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Started:
Trace(2012-Aug-11 11:14:09): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, creating update location
Trace(2012-Aug-11 11:14:09): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\1344676449
Trace(2012-Aug-11 11:14:09): Using top level catalogue sdds.esc_10
Trace(2012-Aug-11 11:14:09): SDDSUpdateLocation, constructor start
Trace(2012-Aug-11 11:14:09): locConfig.m_server = Sophos
Trace(2012-Aug-11 11:14:09): Calling check on source.m_address.m_path = Sophos
Trace(2012-Aug-11 11:14:09): Calling package_source_init
Trace(2012-Aug-11 11:14:09): Creating package source to represent parent
Trace(2012-Aug-11 11:14:09): Create package source to represent local cache
Trace(2012-Aug-11 11:14:09): SDDSUpdateLocation::Constructor finished
Trace(2012-Aug-11 11:14:09): TrySyncProduct, Calling BeginSync
Trace(2012-Aug-11 11:14:10): Opened catalogue!
Trace(2012-Aug-11 11:14:10): Attempting to synchronise load balancing and redirection files
Trace(2012-Aug-11 11:14:10): Failed to synchronise load balancing and redirection files: Sophos is not an SDDS warehouse for product SDDS
Trace(2012-Aug-11 11:14:10): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Calling SyncProduct with {E17FE03B-0501-4aaa-BC69-0129D965F311}
Trace(2012-Aug-11 11:14:10): SDDSUpdate(SyncProduct.Start): SAVXP, Sophos
Trace(2012-Aug-11 11:14:10): SDDSUpdateLocation caught exception from download: Couldn't authenticate user for resource with host server.
URL was: http://es-web-2.sophos.com/update/E17FE03B-0501-4aaa-BC69-0129D965F311/df9619cc9a9043d2420efcf5cda943ccx000.xml
Trace(2012-Aug-11 11:14:10): SDDSUpdate(SDDSDownloadFailed): SAVXP, Sophos
Trace(2012-Aug-11 11:14:11): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, SyncProduct returned - 0
Trace(2012-Aug-11 11:14:11): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Ended - 0
Trace(2012-Aug-11 11:14:11): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2012-Aug-11 11:14:11): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Started:
Trace(2012-Aug-11 11:14:11): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, creating update location
Trace(2012-Aug-11 11:14:11): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\1344676451
Trace(2012-Aug-11 11:14:11): Using top level catalogue sdds.esc_10
Trace(2012-Aug-11 11:14:11): SDDSUpdateLocation, constructor start
Trace(2012-Aug-11 11:14:11): locConfig.m_server = Sophos
Trace(2012-Aug-11 11:14:11): Calling check on source.m_address.m_path = Sophos
Trace(2012-Aug-11 11:14:11): Calling package_source_init
Trace(2012-Aug-11 11:14:11): Creating package source to represent parent
Trace(2012-Aug-11 11:14:11): Create package source to represent local cache
Trace(2012-Aug-11 11:14:11): SDDSUpdateLocation::Constructor finished
Trace(2012-Aug-11 11:14:11): TrySyncProduct, Calling BeginSync
Trace(2012-Aug-11 11:14:11): Opened catalogue!
Trace(2012-Aug-11 11:14:11): Attempting to synchronise load balancing and redirection files
Trace(2012-Aug-11 11:14:11): Failed to synchronise load balancing and redirection files: Sophos is not an SDDS warehouse for product SDDS
Trace(2012-Aug-11 11:14:11): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Calling SyncProduct with {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
Trace(2012-Aug-11 11:14:11): SDDSUpdate(SyncProduct.Start): Sophos AutoUpdate, Sophos
Trace(2012-Aug-11 11:14:11): SDDSUpdateLocation caught exception from download: Couldn't authenticate user for resource with host server.
URL was: http://es-web-2.sophos.com/update/9BF40A4E-23AE-48be-9974-5A1F261DBEE8/86265542823bba708fafe7d7205c6abcx000.xml
Trace(2012-Aug-11 11:14:11): SDDSUpdate(SDDSDownloadFailed): Sophos AutoUpdate, Sophos
Trace(2012-Aug-11 11:14:12): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, SyncProduct returned - 0
Trace(2012-Aug-11 11:14:12): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Ended - 0
Trace(2012-Aug-11 11:14:12): ALUpdate():
Trace(2012-Aug-11 11:14:12): ALUpdate(DownloadEnded):
Trace(2012-Aug-11 11:14:12): UpdateCoordinator::UpdateNow: About to Action list of products
Trace(2012-Aug-11 11:14:14): RMSMessageHandler: ALUpdateEnd
Trace(2012-Aug-11 11:14:14): Sending message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID></ID><StringID>113</StringID><Sender>ALUpdate</Sender></ErrorMessage><ReadableMessage>ERROR: Could not find a source for updated packages</ReadableMessage></Config>
Trace(2012-Aug-11 11:14:14): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID></ID><StringID>113</StringID><Sender>ALUpdate</Sender></ErrorMessage><ReadableMessage>ERROR: Could not find a source for updated packages</ReadableMessage></Config>
Trace(2012-Aug-11 11:14:14): IPCSender::ProcessSend: Listener not ready starting to wait
Trace(2012-Aug-11 11:14:15): IPCSender::ProcessSend exiting
This thread was automatically locked due to age.
