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Could not contact server (error)

Felix

I have been searching of a way of fixing this problem however up to now I did not find any solution.

I am using the latest version of Sophos Endpoint security and control. 

Reinstalling the program did not solve the problem.

Could you take a look at my latest log.

Thanks,

Felix

Log below:

Trace(2012-Aug-11 11:14:09): ALUpdate started: -ManualUpdate -NoGUI -RootPath "C:\Program Files (x86)\Sophos\AutoUpdate"
Trace(2012-Aug-11 11:14:09): Product subscription is disabled: iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} action value is:0
Trace(2012-Aug-11 11:14:09): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} has not been added.
Trace(2012-Aug-11 11:14:09): Product subscription is disabled: iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} action value is:0
Trace(2012-Aug-11 11:14:09): Product iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} has not been added.
Trace(2012-Aug-11 11:14:09): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} has been added.
Trace(2012-Aug-11 11:14:09): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is available from Sophos.
Trace(2012-Aug-11 11:14:09): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is not the Spam Rules package.
Trace(2012-Aug-11 11:14:09): Product subscription is disabled: iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} action value is:0
Trace(2012-Aug-11 11:14:09): Product iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} has not been added.
Trace(2012-Aug-11 11:14:09): Product iProductData.{3B758ED7-87C1-4e89-BDE1-F49DFF1249F6} has not been added.
Trace(2012-Aug-11 11:14:09): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} has been added.
Trace(2012-Aug-11 11:14:09): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is available from Sophos.
Trace(2012-Aug-11 11:14:09): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is the Spam Rules package.
Trace(2012-Aug-11 11:14:09): Computer is a not possible cluster
Trace(2012-Aug-11 11:14:09): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global
Trace(2012-Aug-11 11:14:09): ConfigurationImpl, considering PMSR 2.6: PureMessage not installed, PMSR package will not be updated without a subscription
Trace(2012-Aug-11 11:14:09): Considering subscribed products.
Trace(2012-Aug-11 11:14:09): Considering product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
Trace(2012-Aug-11 11:14:09): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} is not already subscribed.
Trace(2012-Aug-11 11:14:09): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} was added to the list.
Trace(2012-Aug-11 11:14:09): Considering product {E17FE03B-0501-4aaa-BC69-0129D965F311}
Trace(2012-Aug-11 11:14:09): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2012-Aug-11 11:14:09): GenerateCustomerID: complete
Trace(2012-Aug-11 11:14:09): Computer is a not possible cluster
Trace(2012-Aug-11 11:14:09): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global
Trace(2012-Aug-11 11:14:09): IPCBase::IPCBase: Initialising shared memory A32951C539924a12B3C8F2FDA5A268E4
Trace(2012-Aug-11 11:14:09): IPCSender::ProcessSend started
Trace(2012-Aug-11 11:14:09): IPCSender::ProcessSend: No messages in queue, starting to wait
Trace(2012-Aug-11 11:14:09): RMSMessageHandler: ALUpdateStart
Trace(2012-Aug-11 11:14:09): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />
Trace(2012-Aug-11 11:14:09): IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />
Trace(2012-Aug-11 11:14:09): IPCSender::ProcessSend: No messages in queue, starting to wait
Trace(2012-Aug-11 11:14:09): ALUpdate(AutoUpdate.Started):
Trace(2012-Aug-11 11:14:09): UpdateCoordinator::UpdateNow: Entering
Trace(2012-Aug-11 11:14:09): PopulateCache: Entering
Trace(2012-Aug-11 11:14:09): UpdateCoordinator::UpdateNow: About to Sync list of products
Trace(2012-Aug-11 11:14:09): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2012-Aug-11 11:14:09): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Started:
Trace(2012-Aug-11 11:14:09): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, creating update location
Trace(2012-Aug-11 11:14:09): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\1344676449
Trace(2012-Aug-11 11:14:09): Using top level catalogue sdds.esc_10
Trace(2012-Aug-11 11:14:09): SDDSUpdateLocation, constructor start
Trace(2012-Aug-11 11:14:09): locConfig.m_server = Sophos
Trace(2012-Aug-11 11:14:09): Calling check on source.m_address.m_path = Sophos
Trace(2012-Aug-11 11:14:09): Calling package_source_init
Trace(2012-Aug-11 11:14:09): Creating package source to represent parent
Trace(2012-Aug-11 11:14:09): Create package source to represent local cache
Trace(2012-Aug-11 11:14:09): SDDSUpdateLocation::Constructor finished
Trace(2012-Aug-11 11:14:09): TrySyncProduct, Calling BeginSync
Trace(2012-Aug-11 11:14:10): Opened catalogue!
Trace(2012-Aug-11 11:14:10): Attempting to synchronise load balancing and redirection files
Trace(2012-Aug-11 11:14:10): Failed to synchronise load balancing and redirection files: Sophos is not an SDDS warehouse for product SDDS
Trace(2012-Aug-11 11:14:10): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Calling SyncProduct with {E17FE03B-0501-4aaa-BC69-0129D965F311}
Trace(2012-Aug-11 11:14:10): SDDSUpdate(SyncProduct.Start): SAVXP, Sophos
Trace(2012-Aug-11 11:14:10): SDDSUpdateLocation caught exception from download: Couldn't authenticate user for resource with host server.
URL was: http://es-web-2.sophos.com/update/E17FE03B-0501-4aaa-BC69-0129D965F311/df9619cc9a9043d2420efcf5cda943ccx000.xml
Trace(2012-Aug-11 11:14:10): SDDSUpdate(SDDSDownloadFailed): SAVXP, Sophos
Trace(2012-Aug-11 11:14:11): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, SyncProduct returned - 0
Trace(2012-Aug-11 11:14:11): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Ended - 0
Trace(2012-Aug-11 11:14:11): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2012-Aug-11 11:14:11): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Started:
Trace(2012-Aug-11 11:14:11): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, creating update location
Trace(2012-Aug-11 11:14:11): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\1344676451
Trace(2012-Aug-11 11:14:11): Using top level catalogue sdds.esc_10
Trace(2012-Aug-11 11:14:11): SDDSUpdateLocation, constructor start
Trace(2012-Aug-11 11:14:11): locConfig.m_server = Sophos
Trace(2012-Aug-11 11:14:11): Calling check on source.m_address.m_path = Sophos
Trace(2012-Aug-11 11:14:11): Calling package_source_init
Trace(2012-Aug-11 11:14:11): Creating package source to represent parent
Trace(2012-Aug-11 11:14:11): Create package source to represent local cache
Trace(2012-Aug-11 11:14:11): SDDSUpdateLocation::Constructor finished
Trace(2012-Aug-11 11:14:11): TrySyncProduct, Calling BeginSync
Trace(2012-Aug-11 11:14:11): Opened catalogue!
Trace(2012-Aug-11 11:14:11): Attempting to synchronise load balancing and redirection files
Trace(2012-Aug-11 11:14:11): Failed to synchronise load balancing and redirection files: Sophos is not an SDDS warehouse for product SDDS
Trace(2012-Aug-11 11:14:11): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Calling SyncProduct with {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
Trace(2012-Aug-11 11:14:11): SDDSUpdate(SyncProduct.Start): Sophos AutoUpdate, Sophos
Trace(2012-Aug-11 11:14:11): SDDSUpdateLocation caught exception from download: Couldn't authenticate user for resource with host server.
URL was: http://es-web-2.sophos.com/update/9BF40A4E-23AE-48be-9974-5A1F261DBEE8/86265542823bba708fafe7d7205c6abcx000.xml
Trace(2012-Aug-11 11:14:11): SDDSUpdate(SDDSDownloadFailed): Sophos AutoUpdate, Sophos
Trace(2012-Aug-11 11:14:12): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, SyncProduct returned - 0
Trace(2012-Aug-11 11:14:12): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Ended - 0
Trace(2012-Aug-11 11:14:12): ALUpdate():
Trace(2012-Aug-11 11:14:12): ALUpdate(DownloadEnded):
Trace(2012-Aug-11 11:14:12): UpdateCoordinator::UpdateNow: About to Action list of products
Trace(2012-Aug-11 11:14:14): RMSMessageHandler: ALUpdateEnd
Trace(2012-Aug-11 11:14:14): Sending message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID></ID><StringID>113</StringID><Sender>ALUpdate</Sender></ErrorMessage><ReadableMessage>ERROR: Could not find a source for updated packages</ReadableMessage></Config>
Trace(2012-Aug-11 11:14:14): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID></ID><StringID>113</StringID><Sender>ALUpdate</Sender></ErrorMessage><ReadableMessage>ERROR: Could not find a source for updated packages</ReadableMessage></Config>
Trace(2012-Aug-11 11:14:14): IPCSender::ProcessSend: Listener not ready starting to wait
Trace(2012-Aug-11 11:14:15): IPCSender::ProcessSend exiting

:28197


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Parents
  • 0

    Hi

    I seem to be having the same issue. Ping works. Top Level Config appears to be present. Have reloaded from start today but still the same issue.

    Part of log below

    Trace(2012-Aug-15 16:01:55): Writing path section = \program files\Sophos\Sophos Anti-Virus\Web Intelligence
    Trace(2012-Aug-15 16:01:55): CDeployment::ChecksumCidSyncCfgFile
    Trace(2012-Aug-15 16:01:55): CalculateChecksum. Processing file c:\Program Files\Sophos\AutoUpdate\cache\savxp\cidsync.upd
    Trace(2012-Aug-15 16:01:55): Product Sophos Anti-Virus is already installed
    Trace(2012-Aug-15 16:01:55): Removing temp cache folder and install status
    Trace(2012-Aug-15 16:01:55): Failed to load status file: c:\Program Files\Sophos\AutoUpdate\data\status\status.xml
    Trace(2012-Aug-15 16:01:55): CIDMapFile::Create c:\Program Files\Sophos\AutoUpdate\cache\savxp.map
    Trace(2012-Aug-15 16:01:55): CIDMapFile::Create c:\Program Files\Sophos\AutoUpdate\cache\sau.map
    Trace(2012-Aug-15 16:01:55): UpdateCoordinator::UpdateNow: About to Sync list of products
    Trace(2012-Aug-15 16:01:55): SCFAccess::SCFAccess - Caught COM error : Access is denied. -2147024891
    Trace(2012-Aug-15 16:01:55): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
    Trace(2012-Aug-15 16:01:55): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Started:
    Trace(2012-Aug-15 16:01:55): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, creating update location
    Trace(2012-Aug-15 16:01:55): Path to decode files to: c:\Program Files\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\1345010515
    Trace(2012-Aug-15 16:01:55): Using top level catalogue sdds.esc_10
    Trace(2012-Aug-15 16:01:55): SDDSUpdateLocation, constructor start
    Trace(2012-Aug-15 16:01:55): locConfig.m_server = Sophos
    Trace(2012-Aug-15 16:01:55): Calling check on source.m_address.m_path = Sophos
    Trace(2012-Aug-15 16:01:55): Calling package_source_init
    Trace(2012-Aug-15 16:01:55): Creating package source to represent parent
    Trace(2012-Aug-15 16:01:55): Create package source to represent local cache
    Trace(2012-Aug-15 16:01:55): SDDSUpdateLocation::Constructor finished
    Trace(2012-Aug-15 16:01:55): TrySyncProduct, Calling BeginSync
    Trace(2012-Aug-15 16:01:56): Opened catalogue!
    Trace(2012-Aug-15 16:01:56): Attempting to synchronise load balancing and redirection files
    Trace(2012-Aug-15 16:01:56): Failed to synchronise load balancing and redirection files: Sophos is not an SDDS warehouse for product SDDS
    Trace(2012-Aug-15 16:01:56): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Calling SyncProduct with {E17FE03B-0501-4aaa-BC69-0129D965F311}
    Trace(2012-Aug-15 16:01:56): SDDSUpdate(SyncProduct.Start): SAVXP, Sophos
    Trace(2012-Aug-15 16:01:58): SDDSUpdateLocation caught exception from download: Couldn't authenticate user for resource with host server.
    URL was: http://es-web-2.sophos.com/update/E17FE03B-0501-4aaa-BC69-0129D965F311/c994e201209ad5d2f7aac09b72d9c74ax000.xml
    Trace(2012-Aug-15 16:01:58): SDDSUpdate(SDDSDownloadFailed): SAVXP, Sophos
    Trace(2012-Aug-15 16:01:59): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, SyncProduct returned - 0
    Trace(2012-Aug-15 16:01:59): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Ended - 0
    Trace(2012-Aug-15 16:01:59): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
    Trace(2012-Aug-15 16:01:59): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Started:
    Trace(2012-Aug-15 16:01:59): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, creating update location
    Trace(2012-Aug-15 16:01:59): Path to decode files to: c:\Program Files\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\1345010519
    Trace(2012-Aug-15 16:01:59): Using top level catalogue sdds.esc_10
    Trace(2012-Aug-15 16:01:59): SDDSUpdateLocation, constructor start
    Trace(2012-Aug-15 16:01:59): locConfig.m_server = Sophos
    Trace(2012-Aug-15 16:01:59): Calling check on source.m_address.m_path = Sophos
    Trace(2012-Aug-15 16:01:59): Calling package_source_init
    Trace(2012-Aug-15 16:01:59): Creating package source to represent parent
    Trace(2012-Aug-15 16:01:59): Create package source to represent local cache
    Trace(2012-Aug-15 16:01:59): SDDSUpdateLocation::Constructor finished
    Trace(2012-Aug-15 16:01:59): TrySyncProduct, Calling BeginSync
    Trace(2012-Aug-15 16:01:59): Opened catalogue!
    Trace(2012-Aug-15 16:01:59): Attempting to synchronise load balancing and redirection files
    Trace(2012-Aug-15 16:01:59): Failed to synchronise load balancing and redirection files: Sophos is not an SDDS warehouse for product SDDS
    Trace(2012-Aug-15 16:01:59): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Calling SyncProduct with {4DB41E90-DC56-41DC-B91E-9B8E537489A8}
    Trace(2012-Aug-15 16:01:59): SDDSUpdate(SyncProduct.Start): Sophos Client Firewall, Sophos
    Trace(2012-Aug-15 16:02:00): SDDSUpdateLocation caught exception from download: Couldn't authenticate user for resource with host server.
    URL was: http://es-web-2.sophos.com/update/4DB41E90-DC56-41DC-B91E-9B8E537489A8/5e5b13be7359f928ce0c9d93e2a82736x000.xml
    Trace(2012-Aug-15 16:02:00): SDDSUpdate(SDDSDownloadFailed): Sophos Client Firewall, Sophos
    Trace(2012-Aug-15 16:02:01): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, SyncProduct returned - 0
    Trace(2012-Aug-15 16:02:01): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Ended - 0
    Trace(2012-Aug-15 16:02:01): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
    Trace(2012-Aug-15 16:02:01): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Started:
    Trace(2012-Aug-15 16:02:01): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, creating update location
    Trace(2012-Aug-15 16:02:01): Path to decode files to: c:\Program Files\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\1345010521
    Trace(2012-Aug-15 16:02:01): Using top level catalogue sdds.esc_10
    Trace(2012-Aug-15 16:02:01): SDDSUpdateLocation, constructor start
    Trace(2012-Aug-15 16:02:01): locConfig.m_server = Sophos
    Trace(2012-Aug-15 16:02:01): Calling check on source.m_address.m_path = Sophos
    Trace(2012-Aug-15 16:02:01): Calling package_source_init
    Trace(2012-Aug-15 16:02:01): Creating package source to represent parent
    Trace(2012-Aug-15 16:02:01): Create package source to represent local cache
    Trace(2012-Aug-15 16:02:01): SDDSUpdateLocation::Constructor finished
    Trace(2012-Aug-15 16:02:01): TrySyncProduct, Calling BeginSync
    Trace(2012-Aug-15 16:02:01): Opened catalogue!
    Trace(2012-Aug-15 16:02:01): Attempting to synchronise load balancing and redirection files
    Trace(2012-Aug-15 16:02:01): Failed to synchronise load balancing and redirection files: Sophos is not an SDDS warehouse for product SDDS
    Trace(2012-Aug-15 16:02:01): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Calling SyncProduct with {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
    Trace(2012-Aug-15 16:02:01): SDDSUpdate(SyncProduct.Start): Sophos AutoUpdate, Sophos
    Trace(2012-Aug-15 16:02:03): SDDSUpdateLocation caught exception from download: Couldn't authenticate user for resource with host server.
    URL was: http://es-web-2.sophos.com/update/9BF40A4E-23AE-48be-9974-5A1F261DBEE8/86265542823bba708fafe7d7205c6abcx000.xml
    Trace(2012-Aug-15 16:02:03): SDDSUpdate(SDDSDownloadFailed): Sophos AutoUpdate, Sophos
    Trace(2012-Aug-15 16:02:04): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, SyncProduct returned - 0
    Trace(2012-Aug-15 16:02:04): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Ended - 0
    Trace(2012-Aug-15 16:02:04): ALUpdate():
    Trace(2012-Aug-15 16:02:04): ALUpdate(DownloadEnded):
    Trace(2012-Aug-15 16:02:04): UpdateCoordinator::UpdateNow: About to Action list of products
    Trace(2012-Aug-15 16:02:05): RMSMessageHandler: ALUpdateEnd
    Trace(2012-Aug-15 16:02:05): Sending message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID></ID><StringID>113</StringID><Sender>ALUpdate</Sender></ErrorMessage><ReadableMessage>ERROR:   Could not find a source for updated packages</ReadableMessage></Config>
    Trace(2012-Aug-15 16:02:05): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID></ID><StringID>113</StringID><Sender>ALUpdate</Sender></ErrorMessage><ReadableMessage>ERROR:   Could not find a source for updated packages</ReadableMessage></Config>
    Trace(2012-Aug-15 16:02:05): IPCSender::ProcessSend: Listener not ready starting to wait
    Trace(2012-Aug-15 16:02:06): IPCSender::ProcessSend exiting

    :28379
Reply
  • 0

    Hi

    I seem to be having the same issue. Ping works. Top Level Config appears to be present. Have reloaded from start today but still the same issue.

    Part of log below

    Trace(2012-Aug-15 16:01:55): Writing path section = \program files\Sophos\Sophos Anti-Virus\Web Intelligence
    Trace(2012-Aug-15 16:01:55): CDeployment::ChecksumCidSyncCfgFile
    Trace(2012-Aug-15 16:01:55): CalculateChecksum. Processing file c:\Program Files\Sophos\AutoUpdate\cache\savxp\cidsync.upd
    Trace(2012-Aug-15 16:01:55): Product Sophos Anti-Virus is already installed
    Trace(2012-Aug-15 16:01:55): Removing temp cache folder and install status
    Trace(2012-Aug-15 16:01:55): Failed to load status file: c:\Program Files\Sophos\AutoUpdate\data\status\status.xml
    Trace(2012-Aug-15 16:01:55): CIDMapFile::Create c:\Program Files\Sophos\AutoUpdate\cache\savxp.map
    Trace(2012-Aug-15 16:01:55): CIDMapFile::Create c:\Program Files\Sophos\AutoUpdate\cache\sau.map
    Trace(2012-Aug-15 16:01:55): UpdateCoordinator::UpdateNow: About to Sync list of products
    Trace(2012-Aug-15 16:01:55): SCFAccess::SCFAccess - Caught COM error : Access is denied. -2147024891
    Trace(2012-Aug-15 16:01:55): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
    Trace(2012-Aug-15 16:01:55): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Started:
    Trace(2012-Aug-15 16:01:55): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, creating update location
    Trace(2012-Aug-15 16:01:55): Path to decode files to: c:\Program Files\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\1345010515
    Trace(2012-Aug-15 16:01:55): Using top level catalogue sdds.esc_10
    Trace(2012-Aug-15 16:01:55): SDDSUpdateLocation, constructor start
    Trace(2012-Aug-15 16:01:55): locConfig.m_server = Sophos
    Trace(2012-Aug-15 16:01:55): Calling check on source.m_address.m_path = Sophos
    Trace(2012-Aug-15 16:01:55): Calling package_source_init
    Trace(2012-Aug-15 16:01:55): Creating package source to represent parent
    Trace(2012-Aug-15 16:01:55): Create package source to represent local cache
    Trace(2012-Aug-15 16:01:55): SDDSUpdateLocation::Constructor finished
    Trace(2012-Aug-15 16:01:55): TrySyncProduct, Calling BeginSync
    Trace(2012-Aug-15 16:01:56): Opened catalogue!
    Trace(2012-Aug-15 16:01:56): Attempting to synchronise load balancing and redirection files
    Trace(2012-Aug-15 16:01:56): Failed to synchronise load balancing and redirection files: Sophos is not an SDDS warehouse for product SDDS
    Trace(2012-Aug-15 16:01:56): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Calling SyncProduct with {E17FE03B-0501-4aaa-BC69-0129D965F311}
    Trace(2012-Aug-15 16:01:56): SDDSUpdate(SyncProduct.Start): SAVXP, Sophos
    Trace(2012-Aug-15 16:01:58): SDDSUpdateLocation caught exception from download: Couldn't authenticate user for resource with host server.
    URL was: http://es-web-2.sophos.com/update/E17FE03B-0501-4aaa-BC69-0129D965F311/c994e201209ad5d2f7aac09b72d9c74ax000.xml
    Trace(2012-Aug-15 16:01:58): SDDSUpdate(SDDSDownloadFailed): SAVXP, Sophos
    Trace(2012-Aug-15 16:01:59): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, SyncProduct returned - 0
    Trace(2012-Aug-15 16:01:59): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Ended - 0
    Trace(2012-Aug-15 16:01:59): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
    Trace(2012-Aug-15 16:01:59): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Started:
    Trace(2012-Aug-15 16:01:59): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, creating update location
    Trace(2012-Aug-15 16:01:59): Path to decode files to: c:\Program Files\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\1345010519
    Trace(2012-Aug-15 16:01:59): Using top level catalogue sdds.esc_10
    Trace(2012-Aug-15 16:01:59): SDDSUpdateLocation, constructor start
    Trace(2012-Aug-15 16:01:59): locConfig.m_server = Sophos
    Trace(2012-Aug-15 16:01:59): Calling check on source.m_address.m_path = Sophos
    Trace(2012-Aug-15 16:01:59): Calling package_source_init
    Trace(2012-Aug-15 16:01:59): Creating package source to represent parent
    Trace(2012-Aug-15 16:01:59): Create package source to represent local cache
    Trace(2012-Aug-15 16:01:59): SDDSUpdateLocation::Constructor finished
    Trace(2012-Aug-15 16:01:59): TrySyncProduct, Calling BeginSync
    Trace(2012-Aug-15 16:01:59): Opened catalogue!
    Trace(2012-Aug-15 16:01:59): Attempting to synchronise load balancing and redirection files
    Trace(2012-Aug-15 16:01:59): Failed to synchronise load balancing and redirection files: Sophos is not an SDDS warehouse for product SDDS
    Trace(2012-Aug-15 16:01:59): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Calling SyncProduct with {4DB41E90-DC56-41DC-B91E-9B8E537489A8}
    Trace(2012-Aug-15 16:01:59): SDDSUpdate(SyncProduct.Start): Sophos Client Firewall, Sophos
    Trace(2012-Aug-15 16:02:00): SDDSUpdateLocation caught exception from download: Couldn't authenticate user for resource with host server.
    URL was: http://es-web-2.sophos.com/update/4DB41E90-DC56-41DC-B91E-9B8E537489A8/5e5b13be7359f928ce0c9d93e2a82736x000.xml
    Trace(2012-Aug-15 16:02:00): SDDSUpdate(SDDSDownloadFailed): Sophos Client Firewall, Sophos
    Trace(2012-Aug-15 16:02:01): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, SyncProduct returned - 0
    Trace(2012-Aug-15 16:02:01): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Ended - 0
    Trace(2012-Aug-15 16:02:01): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
    Trace(2012-Aug-15 16:02:01): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Started:
    Trace(2012-Aug-15 16:02:01): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, creating update location
    Trace(2012-Aug-15 16:02:01): Path to decode files to: c:\Program Files\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\1345010521
    Trace(2012-Aug-15 16:02:01): Using top level catalogue sdds.esc_10
    Trace(2012-Aug-15 16:02:01): SDDSUpdateLocation, constructor start
    Trace(2012-Aug-15 16:02:01): locConfig.m_server = Sophos
    Trace(2012-Aug-15 16:02:01): Calling check on source.m_address.m_path = Sophos
    Trace(2012-Aug-15 16:02:01): Calling package_source_init
    Trace(2012-Aug-15 16:02:01): Creating package source to represent parent
    Trace(2012-Aug-15 16:02:01): Create package source to represent local cache
    Trace(2012-Aug-15 16:02:01): SDDSUpdateLocation::Constructor finished
    Trace(2012-Aug-15 16:02:01): TrySyncProduct, Calling BeginSync
    Trace(2012-Aug-15 16:02:01): Opened catalogue!
    Trace(2012-Aug-15 16:02:01): Attempting to synchronise load balancing and redirection files
    Trace(2012-Aug-15 16:02:01): Failed to synchronise load balancing and redirection files: Sophos is not an SDDS warehouse for product SDDS
    Trace(2012-Aug-15 16:02:01): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Calling SyncProduct with {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
    Trace(2012-Aug-15 16:02:01): SDDSUpdate(SyncProduct.Start): Sophos AutoUpdate, Sophos
    Trace(2012-Aug-15 16:02:03): SDDSUpdateLocation caught exception from download: Couldn't authenticate user for resource with host server.
    URL was: http://es-web-2.sophos.com/update/9BF40A4E-23AE-48be-9974-5A1F261DBEE8/86265542823bba708fafe7d7205c6abcx000.xml
    Trace(2012-Aug-15 16:02:03): SDDSUpdate(SDDSDownloadFailed): Sophos AutoUpdate, Sophos
    Trace(2012-Aug-15 16:02:04): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, SyncProduct returned - 0
    Trace(2012-Aug-15 16:02:04): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Ended - 0
    Trace(2012-Aug-15 16:02:04): ALUpdate():
    Trace(2012-Aug-15 16:02:04): ALUpdate(DownloadEnded):
    Trace(2012-Aug-15 16:02:04): UpdateCoordinator::UpdateNow: About to Action list of products
    Trace(2012-Aug-15 16:02:05): RMSMessageHandler: ALUpdateEnd
    Trace(2012-Aug-15 16:02:05): Sending message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID></ID><StringID>113</StringID><Sender>ALUpdate</Sender></ErrorMessage><ReadableMessage>ERROR:   Could not find a source for updated packages</ReadableMessage></Config>
    Trace(2012-Aug-15 16:02:05): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID></ID><StringID>113</StringID><Sender>ALUpdate</Sender></ErrorMessage><ReadableMessage>ERROR:   Could not find a source for updated packages</ReadableMessage></Config>
    Trace(2012-Aug-15 16:02:05): IPCSender::ProcessSend: Listener not ready starting to wait
    Trace(2012-Aug-15 16:02:06): IPCSender::ProcessSend exiting

    :28379
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