Hello,
Our customer has installed Sophos Enterprise Console 5.1.0.1839 on a Windows XP SP3 Pro machine. The machine is in a workgroup. The Windwos firewall is turned off. There is also installed Endpoint Security and Control 10.0.
Everything works fine, but...
We want to manage computer in the same workgroup and in a domain too. The endpoint is installed fine on the computers and they can download the updates. They are also XP SP3 Professionals. On the Windows firewall TCP ports 8192, 8193 and 8194 are open. Simple file sharing is off. Everything is set fine. The clients can telnet to the console computer and the console can telnet to the clients.
The only problem is that they can't report back to the console. For a few hours there is a yellow down-arrow, and then it says that the computer is protected but has not yet reported back.
There is a computer in the same workgroup as the management console (previously it was in a domain, but was removed). The Windows firewall is turned off on both computers and no Sophos firewall is installed. Still the client doesn't report back, but every setting is set as it should be. We are trying now for days but can't get it work. We reinstalled the client from the console multiple times but still nothing.
Can someone please help?
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