Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 6 replies
  • Subscribers 1 subscriber
  • Views 5229 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Cleans failing when pushed from the console

Blossom

I've recently had a few instances where we've pushed a clean from the console and it has failed (console shows status as "cleanup failed")  and then when someone tries to clean it locally we see code a0250026 "Virus/spyware XXXX was not removed because of errors".

I think it may possibly be a permissions problem.

Anyone else seen this?

:5637


This thread was automatically locked due to age.
Parents
  • 0

    Hello Tony-MTC,

    any chance that these PCs with "random name change" have been cloned (or imaged) from a machine which had Sophos already installed and running? And - if several machines report with the same identity (and thus their reports accumulate) you'll get all kinds of weird results. For example: computer A reports threat xy which appears as Cleanable in SEC. You request Cleanup but meanwhile computer B has reported to SEC and it is the one which will receive the command. Of course it reports an error as this threat isn't in its quarantine list.

    Christian

    :5666
Reply
  • 0

    Hello Tony-MTC,

    any chance that these PCs with "random name change" have been cloned (or imaged) from a machine which had Sophos already installed and running? And - if several machines report with the same identity (and thus their reports accumulate) you'll get all kinds of weird results. For example: computer A reports threat xy which appears as Cleanable in SEC. You request Cleanup but meanwhile computer B has reported to SEC and it is the one which will receive the command. Of course it reports an error as this threat isn't in its quarantine list.

    Christian

    :5666
Children
No Data