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Cleans failing when pushed from the console

Blossom

I've recently had a few instances where we've pushed a clean from the console and it has failed (console shows status as "cleanup failed")  and then when someone tries to clean it locally we see code a0250026 "Virus/spyware XXXX was not removed because of errors".

I think it may possibly be a permissions problem.

Anyone else seen this?

:5637


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  • 0

    seems to fix the problem, apparently is an update failed and that alone is already eliminating the virus and I've noticed that most teams are asking for restart. but I have a problem on my console sophos 4.0 pc random name change is kind of weird recently I noticed it yesterday with this problem by installing a test pc create a folder on the Sophos console where I put that computer and began to change computer name from time to time, every time the console cleaned by another name appeared a little weird?

    as you go with your console ?

    :5665
Reply
  • 0

    seems to fix the problem, apparently is an update failed and that alone is already eliminating the virus and I've noticed that most teams are asking for restart. but I have a problem on my console sophos 4.0 pc random name change is kind of weird recently I noticed it yesterday with this problem by installing a test pc create a folder on the Sophos console where I put that computer and began to change computer name from time to time, every time the console cleaned by another name appeared a little weird?

    as you go with your console ?

    :5665
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