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Cleans failing when pushed from the console

Blossom

I've recently had a few instances where we've pushed a clean from the console and it has failed (console shows status as "cleanup failed")  and then when someone tries to clean it locally we see code a0250026 "Virus/spyware XXXX was not removed because of errors".

I think it may possibly be a permissions problem.

Anyone else seen this?

:5637


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    Take a look at the anti-virus and HIPS log (or just open the machine's SAV.txt located in [...All Users\Application Data|ProgramData]\Sophos\Sophos Anti-Virus\logs\), it might contain the specific reason. Don't know if setting the log level to verbose (either from the local GUI or SEC) will give additional information - didn't need it.

    If you still have troubles with cleanup please state the SAV version and the threat (together with a snippet from the log).

    Christian

    :5639
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  • 0

    Take a look at the anti-virus and HIPS log (or just open the machine's SAV.txt located in [...All Users\Application Data|ProgramData]\Sophos\Sophos Anti-Virus\logs\), it might contain the specific reason. Don't know if setting the log level to verbose (either from the local GUI or SEC) will give additional information - didn't need it.

    If you still have troubles with cleanup please state the SAV version and the threat (together with a snippet from the log).

    Christian

    :5639
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