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Problem reinstalling Sophos Management Server...

Terry_S

Hi,

I had a few issues recently during a sophos migration from one server to another. Long story short, I've uninstalled the Sophos Management Server portion as per a KB Article and when I go to reinstall the component, I get prompted to import the Existing master security officer certificate. We've never actually used Safeguard (which I assume this is for), and I don't get a prompt beforehand to choose whether to use encryption like before. I assume there is a settings or registry key that thinks safeguard is installed, any ideas where I can find this ?

Thanks

Terry

:46691


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    Hi Christian,

    I've attached the bootstrapper log file. I uninstalled everything Sophos tonight and attempted to remigrate it (i had all the original backup files), I've installed and imported the database first - which works fine -, but on the next installer I get the same prompt for encryption cert. After having a look through the bootstrapper I can see the encryption section is entering migration mode.

    Thanks for your help

    Terry

    :46907
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  • 0

    Hi Christian,

    I've attached the bootstrapper log file. I uninstalled everything Sophos tonight and attempted to remigrate it (i had all the original backup files), I've installed and imported the database first - which works fine -, but on the next installer I get the same prompt for encryption cert. After having a look through the bootstrapper I can see the encryption section is entering migration mode.

    Thanks for your help

    Terry

    :46907
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