Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 11 replies
  • Subscribers 1 subscriber
  • Views 20930 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Problem reinstalling Sophos Management Server...

Terry_S

Hi,

I had a few issues recently during a sophos migration from one server to another. Long story short, I've uninstalled the Sophos Management Server portion as per a KB Article and when I go to reinstall the component, I get prompted to import the Existing master security officer certificate. We've never actually used Safeguard (which I assume this is for), and I don't get a prompt beforehand to choose whether to use encryption like before. I assume there is a settings or registry key that thinks safeguard is installed, any ideas where I can find this ?

Thanks

Terry

:46691


This thread was automatically locked due to age.
Parents
  • 0

    Hello Terry,

    it would have been a surprise if any key with encryption would have come up - as far as the modify/upgrade logic seems to go you are directly taken to the import page only when all the keys are present. I've tested with the management server installed and apparently setup.exe takes a slightly different path when installing (dunno if makes yet another difference if any of the other components is already there). I'll see if I can get one of the servers cloned so that I can uninstall the management server (BTW did this remove SUM as well, look like?). I wonder if there's a hint in the bootstrapper log (in %ProgramData%\Sophos\Management Installer\) - could you perhaps post it (after editing sensitive information)?

    Christian

    :46891
Reply
  • 0

    Hello Terry,

    it would have been a surprise if any key with encryption would have come up - as far as the modify/upgrade logic seems to go you are directly taken to the import page only when all the keys are present. I've tested with the management server installed and apparently setup.exe takes a slightly different path when installing (dunno if makes yet another difference if any of the other components is already there). I'll see if I can get one of the servers cloned so that I can uninstall the management server (BTW did this remove SUM as well, look like?). I wonder if there's a hint in the bootstrapper log (in %ProgramData%\Sophos\Management Installer\) - could you perhaps post it (after editing sensitive information)?

    Christian

    :46891
Children
No Data
Cookie Information Banner