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Problem reinstalling Sophos Management Server...

Terry_S

Hi,

I had a few issues recently during a sophos migration from one server to another. Long story short, I've uninstalled the Sophos Management Server portion as per a KB Article and when I go to reinstall the component, I get prompted to import the Existing master security officer certificate. We've never actually used Safeguard (which I assume this is for), and I don't get a prompt beforehand to choose whether to use encryption like before. I assume there is a settings or registry key that thinks safeguard is installed, any ideas where I can find this ?

Thanks

Terry

:46691


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    Hi Christian,

    No problem at all, you've been far more help than Sophos Support (Australia). I tried running process monitor, but I don't get any encryption values come up on the search. I've doubled checked the settings in case it was an error at my end, but that was all fine. I've attached a file showing the result (excluding the encryption filter because nothing comes up), and including a filter for HKCR\installer

    Thanks,

    Terry

    :46863
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  • 0

    Hi Christian,

    No problem at all, you've been far more help than Sophos Support (Australia). I tried running process monitor, but I don't get any encryption values come up on the search. I've doubled checked the settings in case it was an error at my end, but that was all fine. I've attached a file showing the result (excluding the encryption filter because nothing comes up), and including a filter for HKCR\installer

    Thanks,

    Terry

    :46863
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