Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 11 replies
  • Subscribers 1 subscriber
  • Views 20930 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Problem reinstalling Sophos Management Server...

Terry_S

Hi,

I had a few issues recently during a sophos migration from one server to another. Long story short, I've uninstalled the Sophos Management Server portion as per a KB Article and when I go to reinstall the component, I get prompted to import the Existing master security officer certificate. We've never actually used Safeguard (which I assume this is for), and I don't get a prompt beforehand to choose whether to use encryption like before. I assume there is a settings or registry key that thinks safeguard is installed, any ideas where I can find this ?

Thanks

Terry

:46691


This thread was automatically locked due to age.
Parents
  • 0

    Hello Terry,

    sorry that I could be of no help so far. Perhaps instead of fooling around I should have suggested that you call Support. 

    Could it be something in the Sophos Database

    I don't know but I don't think so - otherwise you wouldn't get the Manage prompt for a server to server migration (where you import the databases before installing the management server). Well, I've one more suggestion - start Process Monitor before running Setup.exe, Filter: Include process is Setup.exe, Include Path contains Encryption. The 10th line or so should be HKCR\Installer\Features\F3D6639E90DE1D24ABFFE12F3EFBA873\Encryption and setup will display the Welcome screen.  Stop capturing and highlight the HKCR line, from the Filter/Filter... dialog uncheck Path contains encryption. It should look like this: Enc.gif

    It extracts the compressed list (Darwin Descriptors) of Components from the Features\Encryption key and then looks for the Component keys. As far as I could see any NAME NOT FOUND will terminate the check and result in the Manage prompt to be presented later when you proceed with the setup.

    Otherwise I have run out of ideas :smileysad:

    Christian

    :46799
Reply
  • 0

    Hello Terry,

    sorry that I could be of no help so far. Perhaps instead of fooling around I should have suggested that you call Support. 

    Could it be something in the Sophos Database

    I don't know but I don't think so - otherwise you wouldn't get the Manage prompt for a server to server migration (where you import the databases before installing the management server). Well, I've one more suggestion - start Process Monitor before running Setup.exe, Filter: Include process is Setup.exe, Include Path contains Encryption. The 10th line or so should be HKCR\Installer\Features\F3D6639E90DE1D24ABFFE12F3EFBA873\Encryption and setup will display the Welcome screen.  Stop capturing and highlight the HKCR line, from the Filter/Filter... dialog uncheck Path contains encryption. It should look like this: Enc.gif

    It extracts the compressed list (Darwin Descriptors) of Components from the Features\Encryption key and then looks for the Component keys. As far as I could see any NAME NOT FOUND will terminate the check and result in the Manage prompt to be presented later when you proceed with the setup.

    Otherwise I have run out of ideas :smileysad:

    Christian

    :46799
Children
No Data
Cookie Information Banner