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Problem reinstalling Sophos Management Server...

Terry_S

Hi,

I had a few issues recently during a sophos migration from one server to another. Long story short, I've uninstalled the Sophos Management Server portion as per a KB Article and when I go to reinstall the component, I get prompted to import the Existing master security officer certificate. We've never actually used Safeguard (which I assume this is for), and I don't get a prompt beforehand to choose whether to use encryption like before. I assume there is a settings or registry key that thinks safeguard is installed, any ideas where I can find this ?

Thanks

Terry

:46691


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    Hi Christian

    Thanks for your reply. In answer to your questions.

    I get prompted to import the Existing MSO certificate

    and the installer doesn't let you proceed, right?

    Exactly

    I don't get a prompt beforehand to choose whether to use encryption like before

    You replied with Do not manage encryption then? I don't think so.

    No, there's no prompt.

    I think when it was originally installed, I clicked use encryption, then realised I didn't have that and went back a screen and changed it to don’’’’t use encryption.

    I checked for that registry key, but it wasn’’’’t there. Any more ideas ?

    Thanks

    Terry

    :46715
Reply
  • 0

    Hi Christian

    Thanks for your reply. In answer to your questions.

    I get prompted to import the Existing MSO certificate

    and the installer doesn't let you proceed, right?

    Exactly

    I don't get a prompt beforehand to choose whether to use encryption like before

    You replied with Do not manage encryption then? I don't think so.

    No, there's no prompt.

    I think when it was originally installed, I clicked use encryption, then realised I didn't have that and went back a screen and changed it to don’’’’t use encryption.

    I checked for that registry key, but it wasn’’’’t there. Any more ideas ?

    Thanks

    Terry

    :46715
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