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Autoupdate failed and insufficient rights to do anything with Sophos

kiril982

Hi Sophos team,

I had to register as I have annoying problem with Sophos. The most I got from my IT admin (who is in Denmark while I am on a stay in China) is to uninstall it and instal something else. While that's the last option. I will give a last try to ask you.

I neither have the rights to manipulate with Sophos properly (it says "insufficient right"), nor the autoupdate funtion works. This is all from today when I tried to delete a virus or whatever was it from usb, and I noticed the first one. Once I tried to fix using your (increadibly confusing and overloaded) forums, the auto-update stoped working as well. Its a bit annoying and I got a bit frustrated.

1. I have tried to fix the "sufficient rights" issue by following your posted procedure i.e. updating the SID numbers using the SophosLocalGroups.txt file but it didn't work. I also downloaded some file, and than copied it in the indicated lcoation and run it (which was suppose to automatically updade the SIDS) but it was waste of time in both reading and doing it.

2. I have tried to fix the auto-update issue, i even don't remember what I did, but i stoped the Sophos virus protection and did what was written in your post and activated it again. It didn't work.

Is there any solution except spending hours and trying to understand what SID and DSN settings are or?

Thanks a lot,

Kiril

p.s. for the record, when I start up my pc, the notification appears with "Sophos Endpoing Secirity and Control updater has faild to download", and in the update log the following appears (the other updates seem to work properly- as it says in the log):

Time: 23-07-2012 23:37:14
Message: Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
Module: CIDUpdate
Process ID: 4808
Thread ID: 4412

Time: 23-07-2012 23:37:13
Message: Downloading product Sophos AutoUpdate from server \\SOFUS\SophosUpdate\CIDs\S000\SAVSCFXP\
Module: CIDUpdate
Process ID: 4808
Thread ID: 4412

Time: 23-07-2012 23:37:11
Message: Could not add a connection to server \\SOFUS\SophosUpdate; user djf\sophos; Windows error 53
Module: CIDUpdate
Process ID: 4808
Thread ID: 4412

Time: 23-07-2012 23:37:09
Message: Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
Module: CIDUpdate
Process ID: 4808
Thread ID: 4412

Time: 23-07-2012 23:37:08
Message: Downloading product SAVXP from server \\SOFUS\SophosUpdate\CIDs\S000\SAVSCFXP\
Module: CIDUpdate
Process ID: 4808
Thread ID: 4412

Time: 23-07-2012 23:37:06
Message: Could not add a connection to server \\SOFUS\SophosUpdate; user djf\sophos; Windows error 53
Module: CIDUpdate
Process ID: 4808
Thread ID: 4412

Time: 23-07-2012 23:37:04
Message: Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
Module: CIDUpdate
Process ID: 4808
Thread ID: 4412

Time: 23-07-2012 23:37:03
Message: Downloading product RMSNT from server \\SOFUS\SophosUpdate\CIDs\S000\SAVSCFXP\
Module: CIDUpdate
Process ID: 4808
Thread ID: 4412

Time: 23-07-2012 23:37:01
Message: Could not add a connection to server \\SOFUS\SophosUpdate; user djf\sophos; Windows error 53
Module: CIDUpdate
Process ID: 4808
Thread ID: 4412

Time: 23-07-2012 23:36:38
Message: *************** Sophos AutoUpdate started ***************
Module: ALUpdate
Process ID: 4808
Thread ID: 4412

:27249


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  • 0

    Hi Christian,

    I assessed the lates log file, and its very long, and here is an extraction from the end regarding CID (I hope this is the info you are interested in):

    Trace(2012-Jul-25 19:03:17): CIDUpdate(Info): \\SOFUS\SophosUpdate, djf\sophos, 53
    Trace(2012-Jul-25 19:03:20): File escdp.dat not found. Return code 0x80040f04
    Trace(2012-Jul-25 19:03:20): Could not read master upd file: error 0x80040f04
    Trace(2012-Jul-25 19:03:21): Error -2147217660 in ReadCustomerIDFile
    Trace(2012-Jul-25 19:03:21): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
    Trace(2012-Jul-25 19:03:21): CIDUpdateLocation::SyncProduct - Updating Product: Sophos AutoUpdate
    Trace(2012-Jul-25 19:03:21): CIDUpdate(SyncProduct.Start): Sophos AutoUpdate, \\SOFUS\SophosUpdate\CIDs\S000\SAVSCFXP\
    Trace(2012-Jul-25 19:03:21): CIDUpdateLocation::Sync - Updating from local CID: \\SOFUS\SophosUpdate\CIDs\S000\SAVSCFXP\sau
    Trace(2012-Jul-25 19:03:21): CIDSync(CidSyncMessage):
    Trace(2012-Jul-25 19:03:23): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809
    Trace(2012-Jul-25 19:03:23): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\sau.map
    Trace(2012-Jul-25 19:03:23): CIDSync(CidSyncMessage): \\SOFUS\SophosUpdate\CIDs\S000\SAVSCFXP\sau,
    Trace(2012-Jul-25 19:03:23): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos AutoUpdate) from "\\SOFUS\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)
    Trace(2012-Jul-25 19:03:23): CIDUpdate(CIDDownloadFailed):
    Trace(2012-Jul-25 19:03:24): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0
    Trace(2012-Jul-25 19:03:24): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0
    Trace(2012-Jul-25 19:03:24): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Started:
    Trace(2012-Jul-25 19:03:24): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, creating update location
    Trace(2012-Jul-25 19:03:24): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\1343214204
    Trace(2012-Jul-25 19:03:24): Using top level catalogue sdds.esc95
    Trace(2012-Jul-25 19:03:24): SDDSUpdateLocation, constructor start
    Trace(2012-Jul-25 19:03:24): locConfig.m_server = \\SOFUS\SophosUpdate\CIDs\S000\SAVSCFXP\
    Trace(2012-Jul-25 19:03:24): Calling check on source.m_address.m_path = \\SOFUS\SophosUpdate\CIDs\S000\SAVSCFXP\
    Trace(2012-Jul-25 19:03:24): Calling package_source_init
    Trace(2012-Jul-25 19:03:24): Creating package source to represent parent
    Trace(2012-Jul-25 19:03:24): Create package source to represent local cache
    Trace(2012-Jul-25 19:03:24): SDDSUpdateLocation::Constructor finished
    Trace(2012-Jul-25 19:03:24): TrySyncProduct, Calling BeginSync
    Trace(2012-Jul-25 19:03:25): SDDSUpdateLocation caught exception from BeginSync: Couldn't create catalogue sdds.esc95 GetLastError returned 53
    Trace(2012-Jul-25 19:03:25): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Ended - 0
    Trace(2012-Jul-25 19:03:25): ALUpdate(ProductUnavailable): RMSNT, Sophos
    Trace(2012-Jul-25 19:03:25): UpdateLocationFacade::SyncProduct: Last Update Mechanism = SDDS
    Trace(2012-Jul-25 19:03:25): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Started:
    Trace(2012-Jul-25 19:03:25): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, creating update location
    Trace(2012-Jul-25 19:03:25): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\1343214205
    Trace(2012-Jul-25 19:03:25): Using top level catalogue sdds.esc95
    Trace(2012-Jul-25 19:03:25): SDDSUpdateLocation, constructor start
    Trace(2012-Jul-25 19:03:25): locConfig.m_server = Sophos
    Trace(2012-Jul-25 19:03:25): Calling check on source.m_address.m_path = Sophos
    Trace(2012-Jul-25 19:03:25): Calling package_source_init
    Trace(2012-Jul-25 19:03:25): Creating package source to represent parent
    Trace(2012-Jul-25 19:03:25): Create package source to represent local cache
    Trace(2012-Jul-25 19:03:25): SDDSUpdateLocation::Constructor finished

    If not, please tell me where to take a look?

    Kiril

    :27337
Reply
  • 0

    Hi Christian,

    I assessed the lates log file, and its very long, and here is an extraction from the end regarding CID (I hope this is the info you are interested in):

    Trace(2012-Jul-25 19:03:17): CIDUpdate(Info): \\SOFUS\SophosUpdate, djf\sophos, 53
    Trace(2012-Jul-25 19:03:20): File escdp.dat not found. Return code 0x80040f04
    Trace(2012-Jul-25 19:03:20): Could not read master upd file: error 0x80040f04
    Trace(2012-Jul-25 19:03:21): Error -2147217660 in ReadCustomerIDFile
    Trace(2012-Jul-25 19:03:21): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
    Trace(2012-Jul-25 19:03:21): CIDUpdateLocation::SyncProduct - Updating Product: Sophos AutoUpdate
    Trace(2012-Jul-25 19:03:21): CIDUpdate(SyncProduct.Start): Sophos AutoUpdate, \\SOFUS\SophosUpdate\CIDs\S000\SAVSCFXP\
    Trace(2012-Jul-25 19:03:21): CIDUpdateLocation::Sync - Updating from local CID: \\SOFUS\SophosUpdate\CIDs\S000\SAVSCFXP\sau
    Trace(2012-Jul-25 19:03:21): CIDSync(CidSyncMessage):
    Trace(2012-Jul-25 19:03:23): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809
    Trace(2012-Jul-25 19:03:23): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\sau.map
    Trace(2012-Jul-25 19:03:23): CIDSync(CidSyncMessage): \\SOFUS\SophosUpdate\CIDs\S000\SAVSCFXP\sau,
    Trace(2012-Jul-25 19:03:23): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos AutoUpdate) from "\\SOFUS\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)
    Trace(2012-Jul-25 19:03:23): CIDUpdate(CIDDownloadFailed):
    Trace(2012-Jul-25 19:03:24): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0
    Trace(2012-Jul-25 19:03:24): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0
    Trace(2012-Jul-25 19:03:24): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Started:
    Trace(2012-Jul-25 19:03:24): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, creating update location
    Trace(2012-Jul-25 19:03:24): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\1343214204
    Trace(2012-Jul-25 19:03:24): Using top level catalogue sdds.esc95
    Trace(2012-Jul-25 19:03:24): SDDSUpdateLocation, constructor start
    Trace(2012-Jul-25 19:03:24): locConfig.m_server = \\SOFUS\SophosUpdate\CIDs\S000\SAVSCFXP\
    Trace(2012-Jul-25 19:03:24): Calling check on source.m_address.m_path = \\SOFUS\SophosUpdate\CIDs\S000\SAVSCFXP\
    Trace(2012-Jul-25 19:03:24): Calling package_source_init
    Trace(2012-Jul-25 19:03:24): Creating package source to represent parent
    Trace(2012-Jul-25 19:03:24): Create package source to represent local cache
    Trace(2012-Jul-25 19:03:24): SDDSUpdateLocation::Constructor finished
    Trace(2012-Jul-25 19:03:24): TrySyncProduct, Calling BeginSync
    Trace(2012-Jul-25 19:03:25): SDDSUpdateLocation caught exception from BeginSync: Couldn't create catalogue sdds.esc95 GetLastError returned 53
    Trace(2012-Jul-25 19:03:25): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Ended - 0
    Trace(2012-Jul-25 19:03:25): ALUpdate(ProductUnavailable): RMSNT, Sophos
    Trace(2012-Jul-25 19:03:25): UpdateLocationFacade::SyncProduct: Last Update Mechanism = SDDS
    Trace(2012-Jul-25 19:03:25): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Started:
    Trace(2012-Jul-25 19:03:25): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, creating update location
    Trace(2012-Jul-25 19:03:25): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\1343214205
    Trace(2012-Jul-25 19:03:25): Using top level catalogue sdds.esc95
    Trace(2012-Jul-25 19:03:25): SDDSUpdateLocation, constructor start
    Trace(2012-Jul-25 19:03:25): locConfig.m_server = Sophos
    Trace(2012-Jul-25 19:03:25): Calling check on source.m_address.m_path = Sophos
    Trace(2012-Jul-25 19:03:25): Calling package_source_init
    Trace(2012-Jul-25 19:03:25): Creating package source to represent parent
    Trace(2012-Jul-25 19:03:25): Create package source to represent local cache
    Trace(2012-Jul-25 19:03:25): SDDSUpdateLocation::Constructor finished

    If not, please tell me where to take a look?

    Kiril

    :27337
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