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Problem updating a standalone computer with current definitions

Harold_G

I have a standalone computer running windows XP that is not allowed to be connected to any network. I have installed Sophos Antivirus and updated virus definitions in the past by putting them onto a CD and then carrying it to the target computer. On that computer, Sophos Update is set up to update locally. The path for the update is set to C:\SophosUpdates\. I copy the current SAVSCFXP folder from the CD into the folder C:\SophosUpdates\ and then right click the Sophos shield and select Update Now.

This has worked in the past, but does not work now. The update log shows the message that says it cannot connect to the server, and that I should check that the pathname is correct and that the computer really has access to the server. It does not make sense to me. How can it not have access to a folder on its own C: drive? I have also tried pointing it to the SAVSCFXP folder on the CD, but that had the same result.

I have been trying since about mid-December to figure it out, and have tried uninstalling and reinstalling Sophos Antivirus and Sophos Update several times. Finally I just ran a Sophos scan from a CD, but this is not really a satisfactory approach.

Can you give advice on what I should try next?

Thanks,

Harold

:46645


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    Well, we have made some progress. I have attached another log of the most recent attempt. This time it looks like we can and do access the folder SAVSCFXP, but something else goes wrong. The attempted update still reports failure, and the virus definition version number is not updated. As you will see, there is a line in this log that says:

    11:09:08): CIDUpdate(CIDDownloadFailed): SAVXP, C:\SophosUpdates\SAVSCFXP\

    I'm beginning to think there may be something wrong with the contents of the SAVSCFXP folder that I get from our corporate web site.

    Thanks for your patience with me,

    Harold

    :46733
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  • 0

    Well, we have made some progress. I have attached another log of the most recent attempt. This time it looks like we can and do access the folder SAVSCFXP, but something else goes wrong. The attempted update still reports failure, and the virus definition version number is not updated. As you will see, there is a line in this log that says:

    11:09:08): CIDUpdate(CIDDownloadFailed): SAVXP, C:\SophosUpdates\SAVSCFXP\

    I'm beginning to think there may be something wrong with the contents of the SAVSCFXP folder that I get from our corporate web site.

    Thanks for your patience with me,

    Harold

    :46733
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