This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Problem updating a standalone computer with current definitions

I have a standalone computer running windows XP that is not allowed to be connected to any network. I have installed Sophos Antivirus and updated virus definitions in the past by putting them onto a CD and then carrying it to the target computer. On that computer, Sophos Update is set up to update locally. The path for the update is set to C:\SophosUpdates\. I copy the current SAVSCFXP folder from the CD into the folder C:\SophosUpdates\ and then right click the Sophos shield and select Update Now.

This has worked in the past, but does not work now. The update log shows the message that says it cannot connect to the server, and that I should check that the pathname is correct and that the computer really has access to the server. It does not make sense to me. How can it not have access to a folder on its own C: drive? I have also tried pointing it to the SAVSCFXP folder on the CD, but that had the same result.

I have been trying since about mid-December to figure it out, and have tried uninstalling and reinstalling Sophos Antivirus and Sophos Update several times. Finally I just ran a Sophos scan from a CD, but this is not really a satisfactory approach.

Can you give advice on what I should try next?

Thanks,

Harold

:46645


This thread was automatically locked due to age.
Parents
  • Hello Harold,

    The first message that shows up in the in the ALUpdate log is " Downloading product RMSNT from server C:\SophosUpdates\.

    this is the "friendly" representation of the alc.log - the ALUpdate<timestamp>.logs are more detailed. Please attach part of one of the logs (a complete cycle is sufficient) here.

    Christian

    :46695
Reply
  • Hello Harold,

    The first message that shows up in the in the ALUpdate log is " Downloading product RMSNT from server C:\SophosUpdates\.

    this is the "friendly" representation of the alc.log - the ALUpdate<timestamp>.logs are more detailed. Please attach part of one of the logs (a complete cycle is sufficient) here.

    Christian

    :46695
Children
No Data