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Problem updating a standalone computer with current definitions

Harold_G

I have a standalone computer running windows XP that is not allowed to be connected to any network. I have installed Sophos Antivirus and updated virus definitions in the past by putting them onto a CD and then carrying it to the target computer. On that computer, Sophos Update is set up to update locally. The path for the update is set to C:\SophosUpdates\. I copy the current SAVSCFXP folder from the CD into the folder C:\SophosUpdates\ and then right click the Sophos shield and select Update Now.

This has worked in the past, but does not work now. The update log shows the message that says it cannot connect to the server, and that I should check that the pathname is correct and that the computer really has access to the server. It does not make sense to me. How can it not have access to a folder on its own C: drive? I have also tried pointing it to the SAVSCFXP folder on the CD, but that had the same result.

I have been trying since about mid-December to figure it out, and have tried uninstalling and reinstalling Sophos Antivirus and Sophos Update several times. Finally I just ran a Sophos scan from a CD, but this is not really a satisfactory approach.

Can you give advice on what I should try next?

Thanks,

Harold

:46645


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    After the uninstall, I deleted the folder c:\program files\sophos\ from the PC. Then I reinstalled by running savw_102_sa_sfx.exe from the CD drive.

    For trying to do the updates, I first delete the folder C:\SophosUpdates\SAVSCFXP\, then copy the new SAVSCFXP from the CD to C:\SophosUpdates\. Then I select Update Now from the system tray.

    The first message that shows up in the in the ALUpdate log is " Downloading product DMSNT from server C:\SophosUpdates\.

    This is followed by the error message "Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)"

    These two messages are repeated for attempts to get SAVXP and to get Sophos AutoUpdate.

    I have double and triple checked all those suggestions that make sense. The computer is not connected to any network, but that should not be required for it to access its own C: drive. Sophos AutoUpdate is configured to update locally. The local address is configured correctly to get updates from the place where the SAVSCFXP folder sits (i.e., C:\SophosUpdates\). No login credentials and no proxy are required to get the the C: drive. I have verified that if I enter "C:\SophosUpdates\" in the Run command line, the computer does find and open the C:\SophosUpdates\ folder.

    I hope this clarifies the situation. Any advice on how to get AutoUpdate to connect to and use the folder C:\SophosUpdates\ would be greatly appreciated.

    Thanks,

    Harold

    :46689
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  • 0

    After the uninstall, I deleted the folder c:\program files\sophos\ from the PC. Then I reinstalled by running savw_102_sa_sfx.exe from the CD drive.

    For trying to do the updates, I first delete the folder C:\SophosUpdates\SAVSCFXP\, then copy the new SAVSCFXP from the CD to C:\SophosUpdates\. Then I select Update Now from the system tray.

    The first message that shows up in the in the ALUpdate log is " Downloading product DMSNT from server C:\SophosUpdates\.

    This is followed by the error message "Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)"

    These two messages are repeated for attempts to get SAVXP and to get Sophos AutoUpdate.

    I have double and triple checked all those suggestions that make sense. The computer is not connected to any network, but that should not be required for it to access its own C: drive. Sophos AutoUpdate is configured to update locally. The local address is configured correctly to get updates from the place where the SAVSCFXP folder sits (i.e., C:\SophosUpdates\). No login credentials and no proxy are required to get the the C: drive. I have verified that if I enter "C:\SophosUpdates\" in the Run command line, the computer does find and open the C:\SophosUpdates\ folder.

    I hope this clarifies the situation. Any advice on how to get AutoUpdate to connect to and use the folder C:\SophosUpdates\ would be greatly appreciated.

    Thanks,

    Harold

    :46689
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