We've had a situation where we installed enterprise console for trial before deploying Sophos on all computers, when the computers were installed with Sophos, the console started reporting these computers are not up to date since the first day when Enterprise Console was installed not the Endpoint!
We went with Support through a number of different processes to change this and make EC report an accurate status, including removing the the console all together and re-installing it. We enventually did that few days ago, when the database was restored, all computers shown up, but couldn't establish connection to them, AND, they all still showing out-of-date since the first install of EC (nothing changed).
Also, the console however managed to push some changes and changed some of them to have the primary update server location for some computers to be c:\Windows\Temp\cid_packager_temp rather than the server.
Uninstalled and installed again the endpoint for few computers for testing, that didn't make any difference.
We are unsure if this is all working now or not and what is the best way to clear all of this!
This has been going for at least two months and support at lost of what is happening now!
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