I tried to get Sophos Protection updated but it appeared error that Installation of product SAVXP failed because of an unexpected error.
Here is my trace log:
Trace(2012-Jun-18 11:48:58): ALUpdate started: -ManualUpdate -NoGUI -RootPath "C:\Program Files\Sophos\AutoUpdate"
Trace(2012-Jun-18 11:48:58): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} has been added.
Trace(2012-Jun-18 11:48:58): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is not available from Sophos.
Trace(2012-Jun-18 11:48:58): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is not the Spam Rules package.
Trace(2012-Jun-18 11:48:58): Product iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} has not been added.
Trace(2012-Jun-18 11:48:58): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} has been added.
Trace(2012-Jun-18 11:48:58): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is available from Sophos.
Trace(2012-Jun-18 11:48:58): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is not the Spam Rules package.
Trace(2012-Jun-18 11:48:58): Product subscription is disabled: iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} action value is:0
Trace(2012-Jun-18 11:48:58): Product iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} has not been added.
Trace(2012-Jun-18 11:48:58): Product iProductData.{3B758ED7-87C1-4e89-BDE1-F49DFF1249F6} has not been added.
Trace(2012-Jun-18 11:48:58): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} has been added.
Trace(2012-Jun-18 11:48:58): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is available from Sophos.
Trace(2012-Jun-18 11:48:58): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is the Spam Rules package.
Trace(2012-Jun-18 11:48:58): Computer is a not possible cluster
Trace(2012-Jun-18 11:48:58): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global
Trace(2012-Jun-18 11:48:58): ConfigurationImpl, considering PMSR 2.6: PureMessage not installed, PMSR package will not be updated without a subscription
Trace(2012-Jun-18 11:48:58): Considering subscribed products.
Trace(2012-Jun-18 11:48:58): Considering product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
Trace(2012-Jun-18 11:48:58): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} is not already subscribed.
Trace(2012-Jun-18 11:48:58): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} was added to the list.
Trace(2012-Jun-18 11:48:58): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2012-Jun-18 11:48:58): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2012-Jun-18 11:48:58): GenerateCustomerID: complete
Trace(2012-Jun-18 11:48:58): Computer is a not possible cluster
Trace(2012-Jun-18 11:48:58): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global
Trace(2012-Jun-18 11:48:58): IPCBase::IPCBase: Connected to shared memory A32951C539924a12B3C8F2FDA5A268E4
Trace(2012-Jun-18 11:48:58): IPCSender::ProcessSend started
Trace(2012-Jun-18 11:48:58): IPCSender::ProcessSend: No messages in queue, starting to wait
Trace(2012-Jun-18 11:48:58): RMSMessageHandler: ALUpdateStart
Trace(2012-Jun-18 11:48:58): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />
Trace(2012-Jun-18 11:48:58): IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />
Trace(2012-Jun-18 11:48:58): IPCSender::ProcessSend: No messages in queue, starting to wait
Trace(2012-Jun-18 11:48:58): ALUpdate(AutoUpdate.Started):
Trace(2012-Jun-18 11:48:58): UpdateCoordinator::UpdateNow: Entering
Trace(2012-Jun-18 11:48:58): PopulateCache: Entering
Trace(2012-Jun-18 11:48:58): UpdateCoordinator::UpdateNow: About to Sync list of products
Trace(2012-Jun-18 11:48:58): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2012-Jun-18 11:48:58): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started:
Trace(2012-Jun-18 11:48:58): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2012-Jun-18 11:48:58): Calling package_source_init
Trace(2012-Jun-18 11:48:58): TrySyncProduct, Calling BeginSync
Trace(2012-Jun-18 11:48:58): Logging on network access user
Trace(2012-Jun-18 11:48:58): Attempting to make a connection to remote machine \\EPCOLSRV107\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2012-Jun-18 11:48:58): Connection to remote machine \\EPCOLSRV107\SophosUpdate\CIDs\S000\SAVSCFXP\ successful
Trace(2012-Jun-18 11:48:58): CalculateChecksum. Processing file C:\Program Files\Sophos\AutoUpdate\cache\escdp.dat
Trace(2012-Jun-18 11:48:58): Remote connection over UNC.
Trace(2012-Jun-18 11:48:58): Read file master.upd (Remote).
Trace(2012-Jun-18 11:48:58): Synchronised file root.upd (Local).
Trace(2012-Jun-18 11:48:58): Synchronised file escdp.dat (Local).
Trace(2012-Jun-18 11:48:58): ParseCustomerIDFile: completed: 0
Trace(2012-Jun-18 11:48:58): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}
Trace(2012-Jun-18 11:48:58): CIDUpdateLocation::SyncProduct - Updating Product: RMSNT
Trace(2012-Jun-18 11:48:58): CIDUpdate(SyncProduct.Start): RMSNT, \\EPCOLSRV107\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2012-Jun-18 11:48:58): Checksum found in master.upd matches cached cidsync.upd : 4cb51843. Skipping download
Trace(2012-Jun-18 11:48:58): CIDUpdate(PrimarySuccess):
Trace(2012-Jun-18 11:48:59): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 1
Trace(2012-Jun-18 11:48:59): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 1
Trace(2012-Jun-18 11:48:59): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2012-Jun-18 11:48:59): CIDUpdateLocation::SyncProduct - Updating Product: SAVXP
Trace(2012-Jun-18 11:48:59): CIDUpdate(SyncProduct.Start): SAVXP, \\EPCOLSRV107\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2012-Jun-18 11:48:59): Checksum found in master.upd matches cached cidsync.upd : 1841efc1. Skipping download
Trace(2012-Jun-18 11:48:59): CIDUpdate(PrimarySuccess):
Trace(2012-Jun-18 11:48:59): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2012-Jun-18 11:48:59): CIDUpdateLocation::SyncProduct - Updating Product: Sophos AutoUpdate
Trace(2012-Jun-18 11:48:59): CIDUpdate(SyncProduct.Start): Sophos AutoUpdate, \\EPCOLSRV107\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2012-Jun-18 11:48:59): Checksum found in master.upd matches cached cidsync.upd : 3e9e1558. Skipping download
Trace(2012-Jun-18 11:48:59): CIDUpdate(PrimarySuccess):
Trace(2012-Jun-18 11:49:00): ALUpdate(DownloadEnded):
Trace(2012-Jun-18 11:49:00): UpdateCoordinator::UpdateNow: About to Action list of products
Trace(2012-Jun-18 11:49:00): ALUpdate(Action.Skipped): RMSNT
Trace(2012-Jun-18 11:49:00): SetupAction::Execute: Creating thread to install product SAVXP
Trace(2012-Jun-18 11:49:00): SetupAction::Run: Installing Product SAVXP
Trace(2012-Jun-18 11:49:00): ALUpdate(Action.Execute): SAVXP
Trace(2012-Jun-18 11:49:00): SetupAction::Run: Preparing...
Trace(2012-Jun-18 11:49:00): CIDUpdateLocation::Prepare... entered
Trace(2012-Jun-18 11:49:01): CheckManifest completed successfully
Trace(2012-Jun-18 11:49:01): SetupAction::Run: Prepare succeeded
Trace(2012-Jun-18 11:49:01): SetupAction::Execute: Could not create instance of IProductSetup2. Reverting to IProductSetup
Trace(2012-Jun-18 11:49:01): ALUpdate(Install.Failure): SAVXP
Trace(2012-Jun-18 11:49:01): SetupAction::Execute: Thread to install SAVXP returns 0
Trace(2012-Jun-18 11:49:01): ALUpdate(Action.Skipped): Sophos AutoUpdate
Trace(2012-Jun-18 11:49:02): RMSMessageHandler: ALUpdateEnd
Trace(2012-Jun-18 11:49:02): Sending message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>Install.Failure</ID><StringID>103</StringID><Sender>ALUpdate</Sender><Insert>SAVXP</Insert><Insert>80041f04</Insert></ErrorMessage></Config>
Trace(2012-Jun-18 11:49:02): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>Install.Failure</ID><StringID>103</StringID><Sender>ALUpdate</Sender><Insert>SAVXP</Insert><Insert>80041f04</Insert></ErrorMessage></Config>
Trace(2012-Jun-18 11:49:02): IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>Install.Failure</ID><StringID>103</StringID><Sender>ALUpdate</Sender><Insert>SAVXP</Insert><Insert>80041f04</Insert></ErrorMessage></Config>
Trace(2012-Jun-18 11:49:02): IPCSender::ProcessSend: No messages in queue, starting to wait
Trace(2012-Jun-18 11:49:03): IPCSender::ProcessSend exiting
Trace(2012-Jun-18 11:54:53): ALUpdate started: -ManualUpdate -NoGUI -RootPath "C:\Program Files\Sophos\AutoUpdate"
Trace(2012-Jun-18 11:54:53): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} has been added.
Trace(2012-Jun-18 11:54:53): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is not available from Sophos.
Trace(2012-Jun-18 11:54:53): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is not the Spam Rules package.
Trace(2012-Jun-18 11:54:53): Product iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} has not been added.
Trace(2012-Jun-18 11:54:53): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} has been added.
Trace(2012-Jun-18 11:54:53): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is available from Sophos.
Trace(2012-Jun-18 11:54:53): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is not the Spam Rules package.
Trace(2012-Jun-18 11:54:53): Product subscription is disabled: iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} action value is:0
Trace(2012-Jun-18 11:54:53): Product iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} has not been added.
Trace(2012-Jun-18 11:54:53): Product iProductData.{3B758ED7-87C1-4e89-BDE1-F49DFF1249F6} has not been added.
Trace(2012-Jun-18 11:54:53): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} has been added.
Trace(2012-Jun-18 11:54:53): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is available from Sophos.
Trace(2012-Jun-18 11:54:53): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is the Spam Rules package.
Trace(2012-Jun-18 11:54:53): Computer is a not possible cluster
Trace(2012-Jun-18 11:54:53): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global
Trace(2012-Jun-18 11:54:53): ConfigurationImpl, considering PMSR 2.6: PureMessage not installed, PMSR package will not be updated without a subscription
Trace(2012-Jun-18 11:54:53): Considering subscribed products.
Trace(2012-Jun-18 11:54:53): Considering product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
Trace(2012-Jun-18 11:54:53): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} is not already subscribed.
Trace(2012-Jun-18 11:54:53): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} was added to the list.
Trace(2012-Jun-18 11:54:53): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2012-Jun-18 11:54:53): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2012-Jun-18 11:54:53): GenerateCustomerID: complete
Trace(2012-Jun-18 11:54:53): Computer is a not possible cluster
Trace(2012-Jun-18 11:54:53): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global
Trace(2012-Jun-18 11:54:53): IPCBase::IPCBase: Connected to shared memory A32951C539924a12B3C8F2FDA5A268E4
Trace(2012-Jun-18 11:54:53): IPCSender::ProcessSend started
Trace(2012-Jun-18 11:54:53): IPCSender::ProcessSend: No messages in queue, starting to wait
Trace(2012-Jun-18 11:54:53): RMSMessageHandler: ALUpdateStart
Trace(2012-Jun-18 11:54:53): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />
Trace(2012-Jun-18 11:54:53): IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />
Trace(2012-Jun-18 11:54:53): IPCSender::ProcessSend: No messages in queue, starting to wait
Trace(2012-Jun-18 11:54:53): ALUpdate(AutoUpdate.Started):
Trace(2012-Jun-18 11:54:53): UpdateCoordinator::UpdateNow: Entering
Trace(2012-Jun-18 11:54:53): PopulateCache: Entering
Trace(2012-Jun-18 11:54:53): UpdateCoordinator::UpdateNow: About to Sync list of products
Trace(2012-Jun-18 11:54:53): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2012-Jun-18 11:54:53): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started:
Trace(2012-Jun-18 11:54:53): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2012-Jun-18 11:54:53): Calling package_source_init
Trace(2012-Jun-18 11:54:53): TrySyncProduct, Calling BeginSync
Trace(2012-Jun-18 11:54:53): Logging on network access user
Trace(2012-Jun-18 11:54:53): Attempting to make a connection to remote machine \\EPCOLSRV107\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2012-Jun-18 11:54:53): Connection to remote machine \\EPCOLSRV107\SophosUpdate\CIDs\S000\SAVSCFXP\ successful
Trace(2012-Jun-18 11:54:53): CalculateChecksum. Processing file C:\Program Files\Sophos\AutoUpdate\cache\escdp.dat
Trace(2012-Jun-18 11:54:53): Remote connection over UNC.
Trace(2012-Jun-18 11:54:53): Read file master.upd (Remote).
Trace(2012-Jun-18 11:54:53): Synchronised file root.upd (Local).
Trace(2012-Jun-18 11:54:53): Synchronised file escdp.dat (Local).
Trace(2012-Jun-18 11:54:53): ParseCustomerIDFile: completed: 0
Trace(2012-Jun-18 11:54:53): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}
Trace(2012-Jun-18 11:54:53): CIDUpdateLocation::SyncProduct - Updating Product: RMSNT
Trace(2012-Jun-18 11:54:53): CIDUpdate(SyncProduct.Start): RMSNT, \\EPCOLSRV107\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2012-Jun-18 11:54:53): Checksum found in master.upd matches cached cidsync.upd : 4cb51843. Skipping download
Trace(2012-Jun-18 11:54:53): CIDUpdate(PrimarySuccess):
Trace(2012-Jun-18 11:54:54): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 1
Trace(2012-Jun-18 11:54:54): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 1
Trace(2012-Jun-18 11:54:54): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2012-Jun-18 11:54:54): CIDUpdateLocation::SyncProduct - Updating Product: SAVXP
Trace(2012-Jun-18 11:54:54): CIDUpdate(SyncProduct.Start): SAVXP, \\EPCOLSRV107\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2012-Jun-18 11:54:54): Checksum found in master.upd matches cached cidsync.upd : 1841efc1. Skipping download
Trace(2012-Jun-18 11:54:54): CIDUpdate(PrimarySuccess):
Trace(2012-Jun-18 11:54:55): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2012-Jun-18 11:54:55): CIDUpdateLocation::SyncProduct - Updating Product: Sophos AutoUpdate
Trace(2012-Jun-18 11:54:55): CIDUpdate(SyncProduct.Start): Sophos AutoUpdate, \\EPCOLSRV107\SophosUpdate\CIDs\S000\SAVSCFXP\
Trace(2012-Jun-18 11:54:55): Checksum found in master.upd matches cached cidsync.upd : 3e9e1558. Skipping download
Trace(2012-Jun-18 11:54:55): CIDUpdate(PrimarySuccess):
Trace(2012-Jun-18 11:54:56): ALUpdate(DownloadEnded):
Trace(2012-Jun-18 11:54:56): UpdateCoordinator::UpdateNow: About to Action list of products
Trace(2012-Jun-18 11:54:56): ALUpdate(Action.Skipped): RMSNT
Trace(2012-Jun-18 11:54:56): SetupAction::Execute: Creating thread to install product SAVXP
Trace(2012-Jun-18 11:54:56): SetupAction::Run: Installing Product SAVXP
Trace(2012-Jun-18 11:54:56): ALUpdate(Action.Execute): SAVXP
Trace(2012-Jun-18 11:54:56): SetupAction::Run: Preparing...
Trace(2012-Jun-18 11:54:56): CIDUpdateLocation::Prepare... entered
Trace(2012-Jun-18 11:54:56): CheckManifest completed successfully
Trace(2012-Jun-18 11:54:56): SetupAction::Run: Prepare succeeded
Trace(2012-Jun-18 11:54:56): SetupAction::Execute: Could not create instance of IProductSetup2. Reverting to IProductSetup
Trace(2012-Jun-18 11:54:56): ALUpdate(Install.Failure): SAVXP
Trace(2012-Jun-18 11:54:56): SetupAction::Execute: Thread to install SAVXP returns 0
Trace(2012-Jun-18 11:54:56): ALUpdate(Action.Skipped): Sophos AutoUpdate
Trace(2012-Jun-18 11:54:57): RMSMessageHandler: ALUpdateEnd
Trace(2012-Jun-18 11:54:57): Sending message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>Install.Failure</ID><StringID>103</StringID><Sender>ALUpdate</Sender><Insert>SAVXP</Insert><Insert>80041f04</Insert></ErrorMessage></Config>
Trace(2012-Jun-18 11:54:57): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>Install.Failure</ID><StringID>103</StringID><Sender>ALUpdate</Sender><Insert>SAVXP</Insert><Insert>80041f04</Insert></ErrorMessage></Config>
Trace(2012-Jun-18 11:54:57): IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>Install.Failure</ID><StringID>103</StringID><Sender>ALUpdate</Sender><Insert>SAVXP</Insert><Insert>80041f04</Insert></ErrorMessage></Config>
Trace(2012-Jun-18 11:54:57): IPCSender::ProcessSend: No messages in queue, starting to wait
This thread was automatically locked due to age.
