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SOPHOS Endpoint client never finishes install

sisley

I have a windows 7 (service pack 1) client that had been installed via Management console (4.0) prior to my endpoint 9.7 upgrade roll out.  However, a message for that client indicated that endpoint install had not completed.

So I have attempted to reinstall the endpoint 9.7 via mangement console multiple times but it never appears to complete (the hourglass never goes away).  But the enpoint 9.7 client appears to be up and runing on the client.

How do I "force" completion?

:25601


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  • 0

    Here is an update

       I updated to Enterprise Console 4.5 - No change, Workstation still never finished.

                              Enterprise COnsole 5.0 - No change, workstation still never finished.

      The error continued to be "Computer has not reported back"

      So I turned off the firewalls, then it worked!

      any ideas on How to trouble shoot firewall settings?

    :25651
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  • 0

    Here is an update

       I updated to Enterprise Console 4.5 - No change, Workstation still never finished.

                              Enterprise COnsole 5.0 - No change, workstation still never finished.

      The error continued to be "Computer has not reported back"

      So I turned off the firewalls, then it worked!

      any ideas on How to trouble shoot firewall settings?

    :25651
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