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SOPHOS Endpoint client never finishes install

sisley

I have a windows 7 (service pack 1) client that had been installed via Management console (4.0) prior to my endpoint 9.7 upgrade roll out.  However, a message for that client indicated that endpoint install had not completed.

So I have attempted to reinstall the endpoint 9.7 via mangement console multiple times but it never appears to complete (the hourglass never goes away).  But the enpoint 9.7 client appears to be up and runing on the client.

How do I "force" completion?

:25601


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  • 0

    Hi,

    If RMS is working, which it seems to be the computer should appear in there somewhere.  How about:

    1. Click on the "All" link on the dashboard to view all computers, managed, connected or otherwise.

    2. Sort by the last message time column in the "Computer details" tab such that the most recent time is at the top.

    3. Restart the "Sophos Agent" service on the client, 20 seconds after it starts it will send in a status message which will update the last message time for the client.

    4. This client should then appear at least in the top 5 machines, if not the top 1 depending on how many machines you have.

    Regards,

    Jak

    :25625
Reply
  • 0

    Hi,

    If RMS is working, which it seems to be the computer should appear in there somewhere.  How about:

    1. Click on the "All" link on the dashboard to view all computers, managed, connected or otherwise.

    2. Sort by the last message time column in the "Computer details" tab such that the most recent time is at the top.

    3. Restart the "Sophos Agent" service on the client, 20 seconds after it starts it will send in a status message which will update the last message time for the client.

    4. This client should then appear at least in the top 5 machines, if not the top 1 depending on how many machines you have.

    Regards,

    Jak

    :25625
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