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SOPHOS Endpoint client never finishes install

sisley

I have a windows 7 (service pack 1) client that had been installed via Management console (4.0) prior to my endpoint 9.7 upgrade roll out.  However, a message for that client indicated that endpoint install had not completed.

So I have attempted to reinstall the endpoint 9.7 via mangement console multiple times but it never appears to complete (the hourglass never goes away).  But the enpoint 9.7 client appears to be up and runing on the client.

How do I "force" completion?

:25601


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    HI,

    If both the agent and router can re-obtain certificates their isn't much wrong with the management system.  Does the key:
     

    HKEY_LOCAL_MACHINE\SOFTWARE\[Wow6432Node]\Sophos\Remote Management System\ManagementAgent\Adapters\SAV \DLLPath

    exist and it's pointing to the correct SAVAdapter.dll, e.g. "C:\Program Files (x86)\Sophos\Sophos Anti-Virus\SAVAdapter.dll "

    If that's all in order, is the machine maybe in SEC in the unassigned group?  Has it appeared back in SEC as a different name?

    Regards,

    Jak

    :25619
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  • 0

    HI,

    If both the agent and router can re-obtain certificates their isn't much wrong with the management system.  Does the key:
     

    HKEY_LOCAL_MACHINE\SOFTWARE\[Wow6432Node]\Sophos\Remote Management System\ManagementAgent\Adapters\SAV \DLLPath

    exist and it's pointing to the correct SAVAdapter.dll, e.g. "C:\Program Files (x86)\Sophos\Sophos Anti-Virus\SAVAdapter.dll "

    If that's all in order, is the machine maybe in SEC in the unassigned group?  Has it appeared back in SEC as a different name?

    Regards,

    Jak

    :25619
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