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SOPHOS Endpoint client never finishes install

I have a windows 7 (service pack 1) client that had been installed via Management console (4.0) prior to my endpoint 9.7 upgrade roll out.  However, a message for that client indicated that endpoint install had not completed.

So I have attempted to reinstall the endpoint 9.7 via mangement console multiple times but it never appears to complete (the hourglass never goes away).  But the enpoint 9.7 client appears to be up and runing on the client.

How do I "force" completion?

:25601


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  • All of the referenced info exists on the client...the log show successfully validated parent router's IOE etc.

    I deleted the two keys (PKC and PKP) and the client successfully recreated them so .....

    What else should I look at?

    :25615
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  • All of the referenced info exists on the client...the log show successfully validated parent router's IOE etc.

    I deleted the two keys (PKC and PKP) and the client successfully recreated them so .....

    What else should I look at?

    :25615
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