Sophos Endpoint and Security Manual Uninstallation

Question

Hi,

I hope somebody can help me. I have a really nasty situation here.

Sophos Client Firewall installed on one of users ignores the policy which pushed from the console and blocks everything.

I pushed the program from the console, but it didn't fix the issue. So I decided to uninstall and reinstall the firewall.

When I tried to uninstall, I ended up with "Fatal Error" and Firewall couldn't be removed.

I think I have to remove the Firewall manyall,

Anybody has a list of which folders, files, dll, registry need to be cleaned.

Your help would be greatly appreceated!

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alexstef · Accepted Answer

Hi Jak,

I compared the problematic PC (A) and another PC (B) taht has the same OS and found the following:

(A) doesn't have the OemInf , (B) has OenInf

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\scfint\OemInf

(A) has oem57.inf (scfintMiniport.inf) and oem58.inf (scfintprotocol.inf) under the %Windir%\inf folder

I created a missing OemInf value with the string, oem57.inf,oem58.inf.

Amazing! It worked! I was able to uninstall the firewall from Add\Remove Programs.

Thank you so much!