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Sophos Endpoint and Security Manual Uninstallation

alexstef

Hi,

I hope somebody can help me. I have a really nasty situation here.

Sophos Client Firewall installed on one of users ignores the policy which pushed from the console and blocks everything.

I pushed the program from the console, but it didn't fix the issue. So I decided to uninstall and reinstall the firewall.

When I tried to uninstall, I ended up with "Fatal Error" and Firewall couldn't be removed.

I think I have to remove the Firewall manyall,

Anybody has a list of which folders, files, dll, registry need to be cleaned.

Your help would be greatly appreceated!

:21633


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    Hello alexstef,

    even if someone had such a list I wouldn't recommend a so-called manual removal.
    Apart from this - it's not clear what worked and what not and what are your plans for this client after the removal. Likely the problems will recur once you attempt to reinstall SCF. I'd suggest you call Support as it's easier to give help if one has access to logs, settings and the like.

    Christian
    :21639
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  • 0
    Hello alexstef,

    even if someone had such a list I wouldn't recommend a so-called manual removal.
    Apart from this - it's not clear what worked and what not and what are your plans for this client after the removal. Likely the problems will recur once you attempt to reinstall SCF. I'd suggest you call Support as it's easier to give help if one has access to logs, settings and the like.

    Christian
    :21639
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