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Sophos Endpoint and Security Manual Uninstallation

alexstef

Hi,

I hope somebody can help me. I have a really nasty situation here.

Sophos Client Firewall installed on one of users ignores the policy which pushed from the console and blocks everything.

I pushed the program from the console, but it didn't fix the issue. So I decided to uninstall and reinstall the firewall.

When I tried to uninstall, I ended up with "Fatal Error" and Firewall couldn't be removed.

I think I have to remove the Firewall manyall,

Anybody has a list of which folders, files, dll, registry need to be cleaned.

Your help would be greatly appreceated!

:21633


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  • 0

    HI,

    Can you make available the following logs from the uninstall attempt:

    • %temp%\Sophos Client Firewall CustomActions Log.txt
    • %temp%\Sophos Client Firewall DriverHelper Log.txt

    It sounds like it could be the driver one that will be the most use, the "Fatal Error" message is more likely to come from that part.

    Thanks,

    Jak

    :21637
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  • 0

    HI,

    Can you make available the following logs from the uninstall attempt:

    • %temp%\Sophos Client Firewall CustomActions Log.txt
    • %temp%\Sophos Client Firewall DriverHelper Log.txt

    It sounds like it could be the driver one that will be the most use, the "Fatal Error" message is more likely to come from that part.

    Thanks,

    Jak

    :21637
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