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Error when opening Enterprise Console

john316

I have installed the Enterprise Console (4.7) on a Windows 7 machine that only needs to be able to view the console (no management server, etc).  However, when I try to open the Enterprise Console I receive the following error:

Class not registered

----- [outer exception] -----
   -- error: 0x80040154
   -- facility: Custom (Defined by the interface)

   at struct IUnknown *__cdecl bl::SystemEnviroment::CreateInstanceOnServer(const struct _GUID &,const struct _GUID &,class std::basic_string<wchar_t,struct std::char_traits<wchar_t>,class std::allocator<wchar_t> >)
   at void __thiscall bl::CReusingManagementServiceClientBroker::CreateCoreServices(void)
   at __thiscall bl::CReusingManagementServiceClientBroker::CReusingManagementServiceClientBroker(const class bl::CReusingManagementServiceClientBroker &)
   at void __thiscall bl::CServerBrokerRegistrar::SetBroker(const class bl::CServerBrokerBase &) throw(...)
   at int __cdecl Run(int,enum bl::ConsoleType::Type)
   at int __stdcall wWinMain(struct HINSTANCE__ *,struct HINSTANCE__ *,wchar_t *,int)

I looked up the error code: 0x80040154 on Sophos Support and found the following article ID: 110736 .  However, this article says that the Sophos Management Service needs to be started or installed but I do not want this computer to do this, I only want to view the Enterprise Console .

:17909


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  • 0

    Hi,

    So the remote console machine can resolve the management server based on the address you entered?  It would have been recorded in:

    HKEY_LOCAL_MACHINE\SOFTWARE\[Wow6432Node]\Sophos\EE\Management Tools \

    ServerLocation

    I assume that that value on the remote console machine is either the IP, FQDN or NetBIOS address?  Is it ax expected?  If not change it to something the client can use to resolve the management server and try again.

    If that looks ok, I assume that there is no firewall on the management server (or anywhere between) that would prevent DCOM calls to it?

    Otherwise, is the remote console the correct version, it needs to be the same version as the management server.

    Hope that helps.

    Regards,

    Jak

    :17915
Reply
  • 0

    Hi,

    So the remote console machine can resolve the management server based on the address you entered?  It would have been recorded in:

    HKEY_LOCAL_MACHINE\SOFTWARE\[Wow6432Node]\Sophos\EE\Management Tools \

    ServerLocation

    I assume that that value on the remote console machine is either the IP, FQDN or NetBIOS address?  Is it ax expected?  If not change it to something the client can use to resolve the management server and try again.

    If that looks ok, I assume that there is no firewall on the management server (or anywhere between) that would prevent DCOM calls to it?

    Otherwise, is the remote console the correct version, it needs to be the same version as the management server.

    Hope that helps.

    Regards,

    Jak

    :17915
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