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Software Delivery Failed

Maxime

Hi!

I've recently upgraded from Sophos Enterprise Console 4.0 to 5.0 and I've been having trouble with the Update manager.

Ever since the upgrade, I'm having the following error :

"Delivery failed for software subscription 'Recommended'. Access to the source update location is denied or the location is otherwise unavailable."

The path wasn't changed in any way and, I've also followed the suggested procedure here : http://www.sophos.com/en-us/support/knowledgebase/66176.aspx to no avail.

I've also looked in the Update Manager logs and I found the following error :

Sync failure: Couldn't create catalogue sdds.local.xml

I haven't found any solution to this yet and I'm hoping that someone can help me out here!

:27431


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  • 0

    HI,

    Taking the error literally, it suggests it can't write the file:

    C:\ProgramData\Sophos\Update Manager\Update Manager\Warehouse\catalogue\sdds.local.xml

    If you were to use ProcessMonitor (http://technet.microsoft.com/en-us/sysinternals/bb896645.aspx) when kicking off an update, are there any access denied entries to this location for example.

    Maybe it can't get the file to write it though so...I like to use the folloiwng inerface to see what SUM is doing:

    1. On the machine running SUM, if you create the key:

    [HKEY_LOCAL_MACHINE\SOFTWARE\[wow6432node]\Sophos\UpdateManager\Security]
    "LogonKey"="pass"

    pass can be any string.
    2.using Telnet on the local machine, e.g.:
    telnet 127.0.0.1 51234
    It will prompt you for the password, in this case "pass" and then connect you to SUM so you can see what it's doing when you kick off an update.
    Maybe you can capture the lines from the command prompt and paste them here.
    Regards
    Jak

    :27435
Reply
  • 0

    HI,

    Taking the error literally, it suggests it can't write the file:

    C:\ProgramData\Sophos\Update Manager\Update Manager\Warehouse\catalogue\sdds.local.xml

    If you were to use ProcessMonitor (http://technet.microsoft.com/en-us/sysinternals/bb896645.aspx) when kicking off an update, are there any access denied entries to this location for example.

    Maybe it can't get the file to write it though so...I like to use the folloiwng inerface to see what SUM is doing:

    1. On the machine running SUM, if you create the key:

    [HKEY_LOCAL_MACHINE\SOFTWARE\[wow6432node]\Sophos\UpdateManager\Security]
    "LogonKey"="pass"

    pass can be any string.
    2.using Telnet on the local machine, e.g.:
    telnet 127.0.0.1 51234
    It will prompt you for the password, in this case "pass" and then connect you to SUM so you can see what it's doing when you kick off an update.
    Maybe you can capture the lines from the command prompt and paste them here.
    Regards
    Jak

    :27435
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